Housing Case Manager - SSVF

SupportWorks Housing; Richmond (VA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Disability and life insurance

401(k) with company match

Paid time off: vacation, sick, and PTO

13 paid holidays

Employee Assistance Plan (EAP)

Job summary

SupportWorks Housing is seeking a Housing Case Manager for the SSVF program in the Richmond area. You will assist veterans and very low-income families through housing stability efforts, assessments, and linkage to community services in a Housing First framework.

You will develop individualized plans, coordinate with landlords and service providers, and monitor progress toward permanent housing. The role requires strong communication, organization, and the ability to travel about 10%.

Qualifications

• Bachelor's degree in human services or related field.
• At least 1 year of experience with low-income or homeless adults.
• HQS inspection certification or ability to obtain within 3 months.
• Knowledge of Fair Housing laws and landlord/tenant law.
• Strong interpersonal and communication skills.
• Detail oriented with good planning and time management.
• Proficient in Microsoft Office.
• Valid VA driver's license and reliable transportation; travel ~10%.

Responsibilities

• Provide oversight of eligibility and screening for very low-income veteran families.
• Counsel families to establish plans for self-sufficiency.
• Develop individualized housing support plans with goals and timeframes.
• Coordinate with community resources for ongoing housing stability.
• Complete housing barrier assessments, budgets, and action plans.
• Meet with housing location providers for coordination of landlord outreach.
• Maintain relationships with housing providers and government agencies.
• Calculate housing affordability and conduct inspections for habitability.

Skills

Interpersonal skills

Written & verbal communication

Detail oriented

Microsoft Office

Driver's license

Time management

Education

Bachelor's degree in human services or related field

HQS inspection certification

Job description

The Role: Housing Case Manager, SSVF

A career at SupportWorks Housing, Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don't know they need it. We don't give up.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at SupportWorks is for you.

What You'll Do:

You'll assist Veterans in SupportWorks' Supportive Services for Veteran Families (SSVF) program in the Greater Richmond and Charlottesville Continuums of Care (CoCs) with securing and maintaining permanent housing utilizing a Housing First approach. You'll provide direct services in assessing the needs of clients who are homeless or at-risk of homelessness and referring, linking, and monitoring the effectiveness of community services in order to improve housing stability and quality of life.

• Provide oversight of the eligibility and screening process of very low-income veteran families, reviewing and accepting applications of eligible families and providing counseling to assist families in establishing a plan to obtain and retain self-sufficiency
• Provide housing stabilization case management services to program participants to include developing an individualized housing support plan with goals, objectives and timeframes, and coordinating those services with other community providers as needed.
• Coordinate with mainstream community resources to ensure ongoing support services toward permanent housing stability.
• Complete thorough housing barrier assessment, budget and action plan for each program participant.
• Meet regularly with other housing location providers to ensure effective coordination of landlord outreach, retention and recognition activities.
• Develop and maintain professional relationships with housing providers including realty brokers/agencies, private landlords, public housing authorities, social services and government agencies and other stakeholders to enhance service delivery.
• Calculate housing affordability and conduct habitability and lead-based paint inspections.
• Assist individuals with securing and maintaining employment in order to increase income for long term housing stability.

What You'll Bring to SupportWorks:

• Bachelor's degree in human services preferred, with at least one year of experience working with low-income and/or homeless adults
• Knowledge of the Veterans Service System as well as the military culture strongly preferred
• HQS inspection certification or ability to earn within three months of employment is required
• Knowledge of case management and Fair Housing laws and landlord/tenant law is required
• Good interpersonal skills, effective oral and written communication skills
• Must be detail oriented and able to plan, prioritize, multi-task and meet deadlines
• Computer skills, with working knowledge of the primary Microsoft Office programs
• Experience with HUD VASH vouchers preferred
• Valid VA Driver's license and reliable transportation - you'll travel approximately 10% of the time

What We Offer:

A comprehensive benefits package that includes medical, dental and vision plans starting after one month of employment. Short term/long term disability and life insurance at no cost, plus voluntary life insurance. An Employee Assistance Plan (EAP) and a 403b retirement plan with a company match. A generous PTO plan including vacation, sick and personal days, and 13 paid holidays!

SupportWorks conducts pre-employment drug testing, criminal background and reference checking on all applicants hired.