Housing Navigator

VOA Mid-States; Elizabethtown (KY); On-site; USD 42,000 - 66,000; Full time

Job summary

VOA Mid-States seeks a Housing Navigator for the SSVF program to assist Veterans who are homeless or at risk, coordinating with area HUD-VASH teams to connect Veterans with long-term housing. The role emphasizes advocacy, housing justice, and trauma-informed, culturally inclusive services.

You will work with landlords, rental agencies, and community organizations to assess needs, negotiate leases, and promote housing stability across counties served, with up to 90% travel and a strong commitment

Qualifications

• Bachelor’s degree in social work or related field; or 5+ years in the field with no degree; or veteran with 3 years related experience.
• Ability to access local resources, advocate, work with local providers, and apply SSVF principles.
• Excellent verbal/written communication, highly organized, and creative problem-solving; must have reliable vehicle and travel up to 90%.
• Commitment to VOA's core values of commitment, compassion, diversity, justice, and integrity.

Responsibilities

• Serve as liaison between HUD-VASH teams and SSVF to coordinate housing for unhoused Veterans.
• Advocate with local public housing authorities.
• Build partnerships with community partners and housing providers to expand access to housing.
• Identify housing resources through outreach.
• Explain HUD-VASH, Section 8 programs and contracts to Veterans.
• Develop relationships with VA staff and housing authorities; participate in case consultations.
• Maintain active landlord list and establish new providers.

Skills

Resource access

Advocacy

Cooperation with providers

Effective communication

Tact and diplomacy

Judgement and discretion

Commitment to SSVF

Verbal & written comms

Education

Bachelor's in social work or related field

5+ years field experience

Veteran with 3 years related experience

Job description

REPORTS TO

Senior Director of Veteran Services

INTRODUCTION

Volunteers of America Mid-States (VOA) is a non-profit organization spanning four states that creates positive change in the lives of individuals and communities through a ministry of service. We provide housing for families, veterans, and low-income seniors. We provide care and support for individuals with developmental disabilities, healing accountability that brings people together with restorative justice, and free HIV testing and education. When Volunteers of America was founded in 1896, "volunteer" referred to anyone who served others as a vocation through a commitment to a mission. Today, we are still staffed by paid, mission-driven professionals working to create positive change and build thriving communities. Flexibility, teamwork, and fun are some of the reasons our employees are proud to work at VOA! We offer a comprehensive benefits package to employees who meet eligibility requirements.

BENEFITS

Health and Wellness

Employee Assistance Plans (EAP)
Health and Wellness Program
Medical Coverage
Dental Coverage
Vision Coverage
Flexible Spending Account
Health Spending Account
Short Term Disability
MetLife Legal Plans

Financial Wellbeing

Competitive Compensation Packages
Life Insurance (company paid)
403b retirement plan with company fund matching
Employee discounts
*Loan forgiveness options through federal programs
(National Health Corp & Public Service Loan Forgiveness)
*All company paid benefits and paid time off effective day one

JOB SUMMARY AND QUALIFICATIONS

The Supportive Services for Veteran Families (SSVF) program assists Veterans who are homeless or at-risk of homelessness end their housing crisis. The goal of the Housing Navigator is to support SSVF’s main goal to end homelessness amongst Veterans. This position will actively work with area VA HUD-VASH teams to identify landlords and community partners who are willing to connect Veterans with and maintain long-term housing stability and self-sufficiency. This position is responsible for navigating the multiple vulnerabilities of Veterans experiencing homelessness, in the pursuit of housing stability by advocating for participants. Additionally, the position requires active promotion of housing justice, creating housing security through action and advocacy, and providing culturally inclusive, trauma-informed services to all participants.

• A Bachelor’s degree in social work or related field and less than five (5) years of experience in the field; at least five (5) years of experience in the field and no degree; or a Veteran with three (3) years of related work experience.
• You must have a demonstrated ability to provide a reasonable combination of the following knowledge, abilities, and skills: ability to access local resources, advocacy, working cooperatively with local service providers, knowledge of problems associated with target population, effective communication, ability to exercise tact, diplomacy, judgement, discretion, and honesty, and have a commitment to the principles of the SSVF program.
• Excellent verbal and written communication skills, high degree of organization, and creative problem-solving skills. Must have a personal automobile, valid driver’s license, liability insurance, and be willing and able to travel between counties served by the project, up to 90% of the time. Must complete required training within 90 days of hire.
• We hire, fire, and promote based on our five core values of commitment, compassion, diversity, justice, and integrity. These values run through our entire culture so it’s important to us that you truly believe in these values too.

RESPONSIBILITIES

• Serve as a liaison between local HUD-VASH teams, attending all case conferencing with both HUD-VASH and SSVF teams and locally coordinating and planning to be responsive to the needs of unhoused Veterans in the service area.
• Advocate with local public housing authorities.
• Build partnerships with community partners, service providers, and government agencies to increase access to long-term, sustainable housing.
• Conduct outreach to identify housing resources.
• Understand the barriers that clients in both urban and rural areas face and how to best service clients in both of these areas.
• Demonstrate ability to work with Veteran families, experiencing homelessness, of diverse cultural/ethnic backgrounds with sensitivity to their individual housing needs.
• Responsible for explaining, interpreting, and applying for HUD-VASH and Section 8 programs.
• Advocate for Veteran and act as liaison while working with landlords, rental agencies, community organizations, and other service agencies.
• Read, interpret, and explain rental contracts between Veteran and landlord, ensuring the contract is fair and capable.
• Work in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; and participate in regular case consultation.
• Develop cooperative arrangements with government agencies and community partners in providing housing for homeless families.
• Conduct all housing inspections on eligible units.
• Serve as a resource for housing education and support tailored to the needs and desires of the Veteran.
• Provide housing education services, materials, and referrals to Veteran and their family, based on individual needs. In addition, conduct informational meetings and trainings with community partners, property management companies, and landlords on SSVF program and housing needs, as well as fair housing guidelines.
• Negotiate rental rates, review leases, and provides feedback to case consultation team.
• Understand HUD, HUD-VASH, Section 8, and other housing guidelines, rules, and regulations.
• Maintain active landlord and housing provider list and actively establish new housing providers/partners.
• Develop relationships with VA staff, Housing Authority, community partners, employers, and other referral networks.
• Comply with all policies and procedures of the program and the Council on Accreditation.
• Participate in outreach activities, including but not limited to: street/shelter outreach, coordinated-entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day events, and annual PIT count.

• Serve as a liaison between local HUD-VASH teams, attending all case conferencing with both HUD-VASH and SSVF teams and locally coordinating and planning to be responsive to the needs of unhoused Veterans in the service area.
• Advocate with local public housing authorities.
• Build partnerships with community partners, service providers, and government agencies to increase access to long-term, sustainable housing.
• Conduct outreach to identify housing resources.
• Understand the barriers that clients in both urban and rural areas face and how to best service clients in both of these areas.
• Demonstrate ability to work with Veteran families, experiencing homelessness, of diverse cultural/ethnic backgrounds with sensitivity to their individual housing needs.
• Responsible for explaining, interpreting, and applying for HUD-VASH and Section 8 programs.
• Advocate for Veteran and act as liaison while working with landlords, rental agencies, community organizations, and other service agencies.
• Read, interpret, and explain rental contracts between Veteran and landlord, ensuring the contract is fair and capable.
• Work in partnership with other SSVF Case Managers, Intake Coordinators, and Outreach Workers; and participate in regular case consultation.
• Develop cooperative arrangements with government agencies and community partners in providing housing for homeless families.
• Conduct all housing inspections on eligible units.
• Serve as a resource for housing education and support tailored to the needs and desires of the Veteran.
• Provide housing education services, materials, and referrals to Veteran and their family, based on individual needs. In addition, conduct informational meetings and trainings with community partners, property management companies, and landlords on SSVF program and housing needs, as well as fair housing guidelines.
• Negotiate rental rates, review leases, and provides feedback to case consultation team.
• Understand HUD, HUD-VASH, Section 8, and other housing guidelines, rules, and regulations.
• Maintain active landlord and housing provider list and actively establish new housing providers/partners.
• Develop relationships with VA staff, Housing Authority, community partners, employers, and other referral networks.
• Comply with all policies and procedures of the program and the Council on Accreditation.
• Participate in outreach activities, including but not limited to: street/shelter outreach, coordinated-entry meetings, Stand Down, resource fairs, Week of Valor/Veterans Day events, and annual PIT count.