Housing Case Manager

Fleet Glass Services, Inc.; Houston (TX); Hybrid; USD 42,000 - 58,000; Full time

Job summary

Avenue 360 is seeking a Continuum of Care Housing Case Manager to provide permanent supportive housing program participants with case management and supportive services to maintain housing stability and prevent homelessness.

This role requires coordinating with internal teams, property owners, and community partners, conducting on-site visits and home visits, and documenting progress in HMIS with clear, timely communication.

Qualifications

• Bachelor’s degree or commensurate experience; undergraduate degree in social work or closely related field preferred.
• At least 2 years of case management or customer service experience required.
• 2 years of housing experience with local, state, and/or federal programs preferred.
• 2 years of experience working with individuals and/or families experiencing homelessness preferred.

Responsibilities

• Assess participants’ eligibility and enrollment documentation.
• Enroll clients into housing programs via Coordinated Access System referrals.
• Assist participants in securing housing based on household size and geographic preferences.
• Provide case management through on-site visits, phone consultations, and home visits.
• Develop individualized service plans addressing residential stability, income, education, and health-related goals.
• Demonstrate knowledge of community resources and coordinate linkages to services.
• Develop and maintain relationships with property owners and property management.
• Assist clients with housing search and rental applications; educate on Fair Housing laws and tenant responsibilities.
• Determine rent subsidy amounts per federal guidelines; conduct HQS inspections before move-in and annually.
• Secure all required documentation; prepare and submit rent/utility assistance requests timely.
• Maintain HMIS data compliance; manage client information accurately.
• Maintain professionalism in emotionally charged situations; perform other duties as assigned.

Skills

Interpersonal skills

Multitasking

Written & verbal communication

Organizational skills

Education

Bachelor’s degree or commensurate experience

Social work degree preferred

Job description

Avenue 360 is a FQHC that strives to provide high quality and caring service to promote healthy people and communities. Our 360-degree approach addresses medical needs and social and environmental challenges, like housing. Our compassionate care extends to those with and without insurance. We believe income must not determine the level of access to quality health care.

Providing comprehensive, high quality, and caring service is the core of what we do, whether medical, hospice care, engaging adult activities, and supportive housing programs. We strive to address the many social determinants of healthy living in Greater Houston.

Our Values PACT

• We take PRIDE in our work.
• We have a positive ATTITUDE.
• We are CURIOUS.
• We are COMMITTED.
• We are CARING and CUSTOMER-SERVICE oriented.
• We are a TEAM.
• We LEARN, GROW, and INNOVATE

Role Overview

The Continuum of Care (CoC) Housing Case Manager provides permanent supportive housing program participants with case management and supportive services to help maintain housing stability and prevent the occurrence or recurrence of homelessness. This role ensures high-quality service delivery, accurate documentation, and strong coordination with internal teams, property owners, and community partners.

Areas of Accountability

Case Management & Participant Support

• Assess participants’ eligibility and program appropriateness; obtain required enrollment documentation.
• Accepts Coordinated Access System referrals as assigned and follows established protocols to enroll clients into housing programs.
• Assist participants in securing appropriate housing based on household size, composition, geographic preference, and other determinants.
• Provide case management through on-site visits, phone consultations, and home visits.
• Develop individualized service plans with participant input addressing residential stability, income, education, and health-related goals.
• Demonstrate knowledge of community resources and coordinate linkages to services.

Housing Program Operations

• Develop and maintain strong working relationships with property owners and property management.
• Assist clients with the housing search and rental application process.
• Educate clients on Fair Housing laws, tenant rights, and tenant responsibilities.
• Determine rent subsidy amounts in accordance with federal guidelines.
• Perform Housing Quality Standards (HQS) inspections prior to move‑in and annually.
• Secure all required documentation (e.g., W‑9, lease agreements, identification documents).
• Prepare and submit monthly rent and utility assistance check requests in a timely manner.
• Maintain professional objectivity in emotionally charged situations.
• Perform other duties as assigned.

Data Management & Compliance

• Maintain all data management requirements within the Homeless Management Information System (HMIS).
• Enter complete and accurate client information in compliance with agency protocols.

Education, Licensure/Certification Requirements

• Bachelor’s degree or commensurate experience; undergraduate degree in social work or closely related field preferred.
• At least 2 years of case management or customer service experience required.
• 2 years of recent housing experience with local, state, and/or federal programs preferred.
• 2 years of experience working with individuals and/or families experiencing homelessness preferred.

Experience, Skills/Abilities Related Requirements:

• Strong interpersonal skills.
• Ability to multitask and manage competing priorities.
• Strong communication skills—written and verbal.
• Strong organizational and time‑management skills.