Housing & Benefits Navigator

Bridgewell; Lynn (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Birthday off

Training & development

On-call rotation pay

Growth opportunities

Job summary

Bridgewell is seeking a Housing Case Manager to support individuals in obtaining and maintaining housing, maximizing benefits, and coordinating with external agencies. The role emphasizes relationships with providers and landlords to ensure housing stability and access to resources.

The position requires knowledge of MA housing subsidies, strong organizational skills, and experience with HUD HMIS. Monday–Friday, 40 hours, on-site, with opportunities for professional growth.

Qualifications

• Knowledge of housing services, challenges, and resources within the local area.
• Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and State insurance programs.
• Excellent organizational and problem-solving skills.
• Warmth, empathy, and ability to set limits while maintaining a respectful attitude.
• Flexibility, good judgment, organizational skills, and reliability.
• Proficient in using computer, word processing, spreadsheets, and internet navigation.
• Bilingual/bicultural preferred (Spanish or Khmer).

Responsibilities

• Develop and maintain positive relationships with local service agencies, providers, realtors, and landlords.
• Collect tenant rents and follow through on late rent collections; submit rents to Bridgewell finance.
• Conduct apartment inspections and generate reports for supervisor.
• Mediate disputes between tenants and the Property Manager.
• Report maintenance needs to Facilities in a timely manner.
• Assist tenants with HUD housing applications and other housing/education documents.
• Document housing progress in HUD HMIS and client medical records.
• Present informational sessions on housing stabilization and benefits.
• Help individuals maximize benefits and income, including entitlements and insurance management.
• Maintain HUD compliance and core training certifications.
• Other duties as assigned.

Skills

Housing services

Massachusetts entitlements

Organizational skills

Empathy

Problem solving

Bilingual (Spanish/Khmer)

Computer skills (MS Office, etc.)

Education

Associate's Degree

Degree in related field in progress

High School diploma or GED + 2 years relevant experience

Tools

HUD HMIS

Computer literacy

Job description

Bridgewell is seeking a Housing Case Manager to support individuals in obtaining and maintaining housing, maximizing benefits, and coordinating with external agencies. The role emphasizes relationships with providers and landlords to ensure housing stability and access to resources.

The position requires knowledge of MA housing subsidies, strong organizational skills, and experience with HUD HMIS. Monday–Friday, 40 hours, on-site, with opportunities for professional growth.