Clinical Case Manager (Housing)

Bridgewell; Lynn (MA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health benefits

Birthday off

Training & development

On-call rotation pay

Growth opportunities

Job summary

Bridgewell is seeking a Housing Case Manager to support individuals in obtaining and maintaining housing, maximizing benefits, and coordinating with external agencies. The role emphasizes relationships with providers and landlords to ensure housing stability and access to resources.

The position requires knowledge of MA housing subsidies, strong organizational skills, and experience with HUD HMIS. Monday–Friday, 40 hours, on-site, with opportunities for professional growth.

Qualifications

• Knowledge of housing services, challenges, and resources within the local area.
• Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and State insurance programs.
• Excellent organizational and problem-solving skills.
• Warmth, empathy, and ability to set limits while maintaining a respectful attitude.
• Flexibility, good judgment, organizational skills, and reliability.
• Proficient in using computer, word processing, spreadsheets, and internet navigation.
• Bilingual/bicultural preferred (Spanish or Khmer).

Responsibilities

• Develop and maintain positive relationships with local service agencies, providers, realtors, and landlords.
• Collect tenant rents and follow through on late rent collections; submit rents to Bridgewell finance.
• Conduct apartment inspections and generate reports for supervisor.
• Mediate disputes between tenants and the Property Manager.
• Report maintenance needs to Facilities in a timely manner.
• Assist tenants with HUD housing applications and other housing/education documents.
• Document housing progress in HUD HMIS and client medical records.
• Present informational sessions on housing stabilization and benefits.
• Help individuals maximize benefits and income, including entitlements and insurance management.
• Maintain HUD compliance and core training certifications.
• Other duties as assigned.

Skills

Housing services

Massachusetts entitlements

Organizational skills

Empathy

Problem solving

Bilingual (Spanish/Khmer)

Computer skills (MS Office, etc.)

Education

Associate's Degree

Degree in related field in progress

High School diploma or GED + 2 years relevant experience

Tools

HUD HMIS

Computer literacy

Job description

Bridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. Bridgewell delivers support through community housing, day programs, outpatient treatment, recovery services, education, and employment training. We're committed to helping people in need, from those with autism to people with substance use disorders, become engaged members of their communities. Bridgewell is also the industry leader in developing innovative offerings responding to unmet or emerging needs.

Our employees take pride in making every day count to its fullest. They are committed to adding value to the lives of the people we support, and they bring energy, ideas, and a passion for service. Does this describe you? Then please consider joining our incredible team!

Connecting People with Possibilities

Mission

Bridgewell inspires hope and empowers people experiencing life challenges to achieve their fullest potential.

Summary

The Housing Case Manager is responsible for supporting individuals in obtaining and maintaining housing, maximizing benefits, working with external agencies, establishing community relationships, and accessing internal resources as needed.

Schedule

Monday-Friday 9:00am-5:00pm (40 Hours)

Essential Duties & Responsibilities

1. Develop and maintain positive relationships with local service agencies, providers, realtors, and community landlords.
2. Collect tenant rents and follow through on late rent collections including distribution of notices. Submit rents to Bridgewell financial services department.
3. Conduct apartment inspections quarterly and/or as situation may warrant. Generate correspondence/reports for supervisor and follow-up letters to tenants as needed.
4. Mediate with Property Manager common in-house disputes between tenants.
5. Report maintenance needs reported by the tenant to Bridgewell Facilities Department in a timely manner.
6. Provide support to individuals with completing HUD housing applications/education applications and other needs associated with housing and continuing education documents.
7. Document housing progress for each tenant using HUD HMIS system and tier client medical records.
8. Conduct individual and group informational/educational sessions focused on ensuring housing stabilization, housing challenges and other issues.
9. Work with individuals on maximizing benefits and income including entitlements, work opportunities, and insurance management.
10. Maintain required documentation according to HUD and all applicable regulatory standards.
11. Maintain applicable core training certifications.
12. Other duties as assigned.

Required Education/Experience

1. Preferred educational background: Associate's Degree, or working towards degree in related field, or High School diploma or GED with a minimum of 2 years of successful employment within a housing and/or benefits maximization focused program.
2. Experience managing individuals with substance abuse and mental health conditions.

Required Skills/Knowledge

1. Knowledge of housing services, challenges, and resources within demographic area
2. Knowledge of Massachusetts entitlements, housing subsidies, vocational opportunities, and State insurance programs.
3. Excellent organizational and problem solving skills
4. Warmth, empathy, and ability to set limits while maintaining a positive and respectful attitude.
5. Flexibility, good judgment, organizational skills, and reliable
6. Proficient in using computer, word processing, spreadsheets, navigation of internet
7. Bilingual/bicultural preferred especially in Spanish or Khmer.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to climb stairs. The employee must be able to lift and/or move up to 20 pounds. The employee must have a normal range of eyesight with or without corrective lenses, and have a normal range of hearing with or without corrective equipment.

Bridgewell offers

• Excellent health benefits-medical, dental, vision. We believe our benefits package is one of the most competitive.
• Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
• A collaborative work environment that values new insight and personal contributions
• With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
• Additional compensation for on-call rotations
• Opportunities for professional development and growth

Why Should You Apply

If the top benefits alone don't sway you, our compassionate and collaborative work environment should! Bridgewell is committed to training and developing staff and provides opportunities for you to have a positive impact on the work you do.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Requires acceptable CORI results according to Bridgewell policy.

Bridgewell is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

The pay range listed for this position is the hourly rate range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, or other applicable factors permissible by law.