Housing Assistant I

Bremerton Housing Authority; Washington (District of Columbia); On-site; USD 34,000 - 54,000; Full time

Benefits offered by this job

Union position represented

Job summary

Bremerton Housing Authority is seeking a Housing Assistant I to provide front desk customer service and clerical support for the housing staff. The role involves reviewing documents for completeness, assisting with data entry in YARDI, and maintaining accurate records of interactions with clients and visitors.

The position is on-site, full-time, and falls under a Union represented job. Starting hourly rate is $24.57 with a full range up to $39.52 per hour.

Qualifications

• High School Diploma or GED required.
• 2+ years of customer service experience with face-to-face interaction.
• Proficiency in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Greet and assist customers at the reception desk.
• Answer and direct calls or take messages.
• Audit documents for accuracy and completeness in RentCafe; assist Housing Assistant II with data entry into YARDI.
• Maintain records of inquiries, complaints, and actions taken; run reports.

Skills

Customer service

Front desk

Clerical tasks

Data entry

Phone etiquette

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Job Description

Housing Assistant I

Department:

HousingJob Status:

Full TimeFLSAStatus:

Non-ExemptReports To:

Assistant Director of HousingGrade/Level:

25Amount of Travel Required:

NoneJobType:

RegularPositions Supervised:

NoneWork Schedule:

8:30AM-4:00PM (Monday-Friday)Union:

OPEIU represented positionWork Location:

100% On-site

Starting Hourly Rate:

$24.57 per hour; Union position Grade 25, Step 1Full Hourly Range:

$24.57- $39.52 per hourClose Date:

Wednesday, October 7, 2026 at 5:00 pm

POSITION SUMMARY

The Housing Assistant I position provides customer service and clerical assistance at the front desk for potential and existing clients, and other visitors to BHA. The position reviews submitted documents for completeness and provides administrative support for the Housing Staff. This position is the first tier of a two-tiered position.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Essential Function Summaries

Greet and assist customers or clients at the reception desk. Answer phone callsand direct the calls to appropriate parties or takemessages. Assist customers or clients with RentCafeAudit customer provided documents for accuracy and completeness to determine whether to accept. Assist the Housing Assistant II with entering new applicants intoYARDI.Keep records of customer interactions, details of inquiries, complaints, orcomments, as well as actionstaken.Run reports and confirm data is correct. Transfer data from database reports into spreadsheets and verify information. File and retrieve documents, records, and reports.Open, sort, and distribute incoming correspondence, including voice mail, faxes and email.Prepare and/or mail responses to correspondence containing routineinquiries.Provide clerical assistance to Housing staff asneeded.Keep lobby area clean and presentable for visitors.Other duties as assigned.

POSITION QUALIFICATIONS

Education and Experience

Education:

High School Graduate or General Education Degree (GED):Required.

Experience:

2 plus years of experience in Customer Service with face to facecontact.

Bremerton Housing Authority has the discretion to accept any other equivalent combination of education and experience when relevant.

Computer Skills:

Experienced user of Microsoft Office programs, including Excel, Word, and Outlook. This role routinely uses standard office equipment such as computers, phones, photocopiers, and faxmachines.

Required Competencies

• Accountability - Ability to accept responsibility and account for their actions.
• Accuracy - Ability to perform work accurately and thoroughly.
• Assertiveness - Ability to act in a self- confident manner to facilitate completion of a work assignment or to defend a position or idea.
• Autonomy - Ability to work independently with minimal supervision.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Dependability – Ability to actively demonstrate good attendance and importance of work to customer and peers.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Empathetic - Ability to appreciate and be sensitive to the feelings of others.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Initiative - Ability to make decisions or take actions to solve a problem or reach a goal.
• Interpersonal - Ability to get along well with a variety of personalities and individuals.
• Organized - Possessing the trait of being organized or following a systematic method of performing atask.
• Self Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
• Tactful - Ability to show consideration for and maintain good relations with others.

WORK ENVIRONMENT

This is primarily an office position. The employee primarily sits at a desk, but has the opportunity to move about at will. There may be exposure to hostile clients or clients who may have difficulty with basic life skills or have trouble communicating. Hand-eye coordination is necessary to operate various types of office equipment. The employee will occasionally lift and carry up to 20 pounds.

PHYSICAL DEMANDSN

Activity is not applicable to this position.

O (Occasionally)

Position requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Position requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Position requires this activity more than 66% of the time (5.5+ hrs/day)

Physical Demands Lift/CarryStand O 10 lbs or less OWalk O 11-20 lbs OSit F 21-50 lbs OManually Manipulate F 51-100 lbs. NReach Outward OReach Above Shoulder O Push/PullClimb N 12 lbs or less OCrawl N 13-25 lbs OSquat or Kneel N 26-40 lbs. NBend O 41-100 lbs NGrasp OSpeak F

Other Physical Requirements

• Vision (Near)
• Sense of Sound - listening to instructions and customer comments

Equal Employment and Housing Opportunity Barrier Free

Bremerton Housing Authority does not discriminate on the basis of race, color, creed, national origin, religion, disability, sex, sexual orientation, age (over 40), military status, whistleblower retaliation, or familial status in admission and access to its programs.

To request a reasonable accommodation for work related reasons, contact the HR office at .To request a reasonable accommodation for housing, contact a BHA Section 504 Coordinator at