Housing Compliance Specialist

Omaha Housing Authority; Omaha (NE); On-site; USD 41,000 - 57,000; Full time

Benefits offered by this job

17 paid holidays

12 vacation days per year

12 sick days per year

Medical, dental, vision benefits start

Life Insurance, FSA, additional cover

Job summary

Omaha Housing Authority is seeking a Housing Compliance Specialist to manage annual re-certifications and interim reviews in alignment with HUD and OHA policies. You will verify eligibility, calculate subsidies, and maintain accurate records for residents across the Omaha area.

Join a mission-driven team with generous benefits and opportunities to enhance community housing access. Requires strong customer service skills and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED required; an associate degree is preferred.
• Two+ years of customer service or administrative experience.
• Proficiency with computers and Microsoft Office products.
• Strong communication and problem-solving skills; able to work with diverse residents.

Responsibilities

• Ensure annual re-certification and interim reviews comply with HUD and OHA policies.
• Schedule appointments, track progress, verify information, and input files.
• Complete annual and interim reviews for all residents; ensure timely processing.
• Assist residents with paperwork and explain policies clearly.
• Prepare reports and maintain workflow metrics.

Skills

Customer service

Communication

Problem solving

Interviews & verifications

Education

High school diploma/GED

Associate degree preferred

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Housing Compliance Specialist

Admin - Eligibility and Admissions, Omaha, NE, US

Salary Range: $41,108.00 To $57,400.00 Annually

Join our Team at the Omaha Housing Authority!

Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? he Omaha Housing Authority (OHA) is looking for a dynamic compliance professional to assist our residents and help us fulfill our mission of providing safe and affordable housing.

About Us

Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing.

Our Core Values

• Teamwork: We work together to achieve our goals.
• Welcoming: We create a supportive and inclusive environment.
• Actively Listen: We focus, clarify, and communicate next steps.
• Diverse, Inclusive & Equitable: We embrace all identities and backgrounds.
• Exceptional: We strive for excellence in all we do.
• Self-Care: We believe in the well-being of our team and ourselves.
• Share Power: We empower each other and our community.
• De-Escalation: We manage conflicts calmly and effectively.
• Team Spirit: We work together to achieve our goals.

Why Work with Us?

We offer a comprehensive benefits package that includes:

• 17 paid holidays, including your birthday, a floating holiday, and a self-care day
• 12 days of vacation and 12 days of sick leave per year
• Medical, dental, and vision benefits start the 1st of the month following date of hire
• Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance
• 401(a) retirement plan with a 5.5% match and 457 compensation plan

Salary Range

$41,108- $57,400

Job Function

Ensure annual re-certification and interim reviews are in compliance within HUD and NIFA regulations and OHA policies and procedures.

Essential Functions

• Schedules and conducts interim and annual case reviews to determine client eligibility. Uses proper interviewing and investigating techniques to obtain accurate information and verifications. Accurately calculates housing subsidy and rent amounts. Case reviews may be conducted in person, by mail and through computer DocuSign or on-line certification process.
• Ensure 100% completion of annual re-certifications is on time. Must follow established procedures for scheduling appointments, tracking progress, processing verifications and inputting of files in order to meet deadlines. Complete annual reviews for all residents in compliance with HUD regulations and OHA policies and procedures.
• Ensure 100% completion of interim re-certifications by the end of the month following the reported change notification. Must follow established procedures for scheduling appointments, tracking progress, processing verifications and inputting of files in order to meet deadlines. Complete interim reviews for all residents in compliance with HUD regulations and OHA policies and procedures. Ensure interims are completed so there are no adverse effects to property account receivables.
• Completes continued eligibility determinations for the Low Income Housing Tax Credit programs and other housing assistance programs as assigned. Comply with monthly and annual reporting requirements of MHEG & NIFA.
• Maintain daily production workflow report.
• Assists residents with the completion of paperwork as necessary, including explaining policies, procedures and required forms to ensure understanding.
• Minimize the occurrence of repeated items noted by QC on Re-Audit sheet.
• Promotes harmonious relationships between residents and staff. Being firm but fair in
• carrying out management/maintenance responsibilities.
• Must clearly understand all aspects of the policies and procedures of OHA. Effectively communicate them to residents and staff.
• Provides overall leadership to establish constructive working relationships between
• residents, OHA staff and community agencies.
• Compiles data, reviews statistical information and prepares various reports.
• Review files in preparation for audits and assist in gathering all needed documentation.
• Provides back-up coverage for the property management office as needed.
• Daily contact with residents and resident organizations. Frequent contact with OHA executive staff including the compliance department. Periodic contact by telephone, correspondence, and in person with advocacy groups, welfare, social service and community agencies, area businesses, churches, and school staff.

Additional Responsibilities

• Work weekend and evening hours when necessary, but not limited to, to complete annual and interim re-certifications by deadline.
• May assist with special projects.
• May conduct general or specialized training sessions for OHA staff and residents.
• Other duties as assigned.

Qualifications

• High school diploma/GED or equivalent is required. Associates degree in Business Administration, Human Services or a related field is preferred.
• A minimum of two years’ experience in customer service, business administration or a combination of experience and training.
• Must have computer skills and proficiency using Microsoft Office products.
• Must demonstrate a strong ability to identify, analyze and solve problems.
• Must demonstrate strong communication skills. Must display ingenuity in anticipating and meeting unexpected situations.
• Must maintain OHA’s philosophy and image with residents and when representing the organization in the community.
• Must possess and maintain a valid motor vehicle license and have a good driving record.
• Must be insurable under the OHA Auto Insurance policy. Must have reliable transportation to OHA property sites throughout the work day.
• Ability to establish and maintain effective working relationships with co-workers, consultants, contractors, HUD, local, state, federal officials; ability to communicate with people from a broad range of socio-economic backgrounds.
• Property Management Rent Calc Certification, Eligibility Certification and any other classes required. Incumbents are required to obtain Property Management Rent Calculation and Eligibility Certifications within the first 18 months of employment. OHA will pay for training and testing for an employee’s first, and if necessary, second attempt to meet the certification requirements. If the employee fails both attempts, the employee is responsible for the costs of any further testing. Employee is to provide proof of the certification within the first 18 months of employment. Failure to meet the certifications within the 18 month time frame will result in removal from the position. Removal from the position may include and is not limited to the following: termination of employment, demotion, or transfer.

Working Conditions

• Work is performed in an office setting amid normal conditions of dust, odors, fumes, and noises and involves considerable public contact. Significant exposure to weather conditions, (heat, cold, rain, and snow) when inspecting or touring the OHA properties.

Abilities

• Ability to sit, stand, and walk up to 100% of the time; and reach stoop, squat, push, pull and type up to 25% of the time. Ability to move objects weighing up to ten (10) pounds up to 33% of the time.
• The noise level in the work environment is usually moderate. Requires the ability to move throughout OHA property sites.

Equipment Operation

(Any one position may not use all of the tools and equipment listed nor do the listed examples comprise all of the tools and equipment that may be used in positions allocated to this classification)

• Computer
• Telephone
• Calculator
• Facsimile Machine

OHA is Committed to Equal Opportunity

Omaha Housing Authority is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristics protected by federal, state or local laws.

If you need a reasonable accommodation to complete the online application or have a question about your application, please contact the Human Resource Department at [e-mail].