Housing Advocate: Client Care & Crisis Support

Grkroccenter; Minneapolis (MN); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Disability and Life Insurance

Flexible Spending Accounts

403(b) Retirement Accounts

Pension Plan

Generous Time Off

Job summary

The Salvation Army is hiring a Housing Advocate in Minneapolis, MN to provide supportive care while meeting client needs. This regular, full-time position focuses on safety and health, with opportunities to engage community members in Pathway of Hope and programming.

The role emphasizes professional client interaction, teamwork, and adherence to mission values, with CPR/First Aid and Crisis Intervention training required within 30 days.

Qualifications

• High School Diploma/GED and one-year experience in a forward-facing role, preferably a shelter environment.
• Must have a good understanding of the delivery of Social Services and community services.
• Ability to accept supervision and work well with colleagues.
• Work well with diverse clients and respect confidentiality; work within ethical and legal parameters.
• Computer literate; ability to use Microsoft Office Suite.
• Valid Driver's License and must meet the MVR driver’s qualifications, preferred.
• Must pass The Salvation Army background checks.
• Must be able to successfully complete CPR/First Aid and Crisis Intervention.
• Must be willing to support the philosophy, goals, objectives, and mission of The Salvation Army.
• Safe From Harm will apply upon commencement of employment and Safe From Harm training must be satisfactorily completed within the first thirty (30) days of employment

Responsibilities

• Maintain positive work atmosphere by behaving and communicating in a manner that fosters good relationships with co-workers and supervisors.
• Support the Mission of The Salvation Army by treating every client, donor, and colleague with respect and dignity, and without discrimination.
• Engage all community members in a way that brings them to the Corps for programming, events, and Pathway of Hope.
• Develop and maintain a positive rapport with clients.
• Support clients in following rules and expectations, providing accountability, as needed.
• Monitor clients and program areas, including during meal times and by performing routine rounds.
• Provide clients with information and resources, including available community resources.
• Orient clients to the program and complete the intake process and paperwork.
• Safely recognize and respond to crises, verbally deescalating and requesting Security’s assistance.
• Competently follow the Harbor Light Safety and Security Management Plan.
• Full-Time, 40hrs/week
• $19.65-$20.34/hour
• Maintain accurate, professional, timely, and non-judgmental verbal and written communication.
• Complete all paperwork in a timely manner, e.g., logs, incident reports, statistics, etc.
• Perform general cleaning of program spaces, ensure laundry goes to Housekeeping; inventory unit linens and supplies; requisition items as needed.
• Ensure areas contaminated with body fluids are cleaned and disinfected in a safe and timely manner.
• Hearing – Able to hear average or normal conversations and receive ordinary information.
• Repetitive Motion – Movements frequently and regularly required using the majority of the body.
• Physical Strength – Variety of Work; sitting approximately 50% of the time, with some prolonged standing, walking, bending, climbing. Exerts up to 50 pounds of force occasionally.
• Talking – Frequently convey detailed or important instructions, information, and ideas accurately, loudly, or quickly.
• Travel – May be required to travel by personal/organizational vehicle, or other mode of travel.
• Visual Abilities – Average, ordinary, visual activity necessary to prepare or inspect documents.
• Mathematics Ability – Ability to perform basic math skills, addition, subtraction, multiplication, division, fractions and percentages.
• Language Ability –Ability to speak, read and write English in a manner that is sufficient for clear communication with colleagues and clients in order to perform the requirements of this job.
• Reasoning Ability – Able to interpret various instructions.

Skills

Diploma or GED

Front-facing experience

Social services knowledge

Microsoft Office

Driver's license

Background checks

CPR/First Aid

Crisis intervention

Mission alignment

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

The Salvation Army is hiring a Housing Advocate in Minneapolis, MN to provide supportive care while meeting client needs. This regular, full-time position focuses on safety and health, with opportunities to engage community members in Pathway of Hope and programming.

The role emphasizes professional client interaction, teamwork, and adherence to mission values, with CPR/First Aid and Crisis Intervention training required within 30 days.