Sr. Housing Specialist

HCAAC; Glen Burnie, Northern (MD, KY); Hybrid; USD 48,000 - 85,000; Full time

Job summary

The Housing Commission of Anne Arundel County in Glen Burnie, MD is seeking a Senior Housing Specialist to support low- to moderate-income families in securing affordable housing under HUD guidelines.

The role includes interim supervision, customer service excellence, and processing of vouchers, certifications, and related records, with collaboration across agencies and program staff.

Qualifications

• High school diploma or GED with HUD training; 1–2 years of relevant work experience.
• Experience with housing choice voucher programs and HUD regulations.

Responsibilities

• Acts as interim supervisor in the absence of the Assistant Director.
• Meet high customer service standards and handle walk‑in clients per protocol.
• Cooperate with other agencies to evaluate and assist housing voucher participation.
• Provide training and oversight for HCV staff; clarify policy and procedures.
• Review and monitor re-certifications to ensure timely HUD submissions.
• Verify income, expenses, and changes; complete HUD forms and update the computer system.

Skills

Customer service

Interpersonal skills

Communication

Documentation

Education

High school diploma or GED

HUD training

Tools

CCS

WordPerfect

Excel

Google Sheets

Google Docs

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Sr. Housing Specialist

Full Time Regular Housing Services Glen Burnie, MD, US

30+ days ago Requisition ID: 1025

Salary Range: $47,503.00 To $85,336.00 Annually

Purpose of Position:Under supervision of the Assistant Director, the Senior Housing Specialist acts as interim supervisor in the absence of the Assistant and performs a variety of duties in providing assistance to low to moderate‑income families in securing affordable housing within HUD regulations and guidelines.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Acts as interim supervisor in the absence of the Assistant Director.

Meet high customer service standards, including prompt return of phone calls and handling walk‑in clients, according to protocol standards. Cooperate with other agencies in order to evaluate and/or assist in the maintenance of housing choice voucher participations.

Provides training and oversight for all HCV new personnel and incumbents; clarifies policy, procedures and regulations to support program compliance.

Review, monitor, assist, and correct Housing Specialists’ monthly re‑certifications to ensure completion, termination and/or submission are in‑line with monthly submission target date for submission of records to HUD.

Conduct research/investigation necessary to verify income, child support expenses, child‑care expenses, medical expenses, all other qualifying factors to complete required Federal forms.

Processes all verified data for initial, annual or interim changes to family composition, income, and rent payment; update in the computer system in a timely manner to prepare HUD 50058 in accordance with HUD regulations.

Verify family composition to ensure voucher bedroom size equals occupancy standards. Follow procedure for relocation or correction of voucher size if indicated.

Create and review admissions files as needed; review applications submitted by project sponsors; run criminal checks; obtain and review income and disability verifications; determine basic eligibility for the program.

Meet with program participants to conduct intake briefings. Issue vouchers to participants at the point of their admission to the program and before every move to a new unit.

Counsel participants about how subsidy is calculated, how much rent they can afford to pay based on affordability restrictions, and their obligations under the program.

Ensure completeness of processing files for move‑ins, other change of units, annual re‑certifications, interims, voucher issuance packages, portability packets, terminations, etc.

Verify files are complete, accurate, and in correct order. Information is recorded clearly and legibly and all given to the Records Management Specialist within an established time frame.

Assist staff with processing annual contract renewals and builds a portfolio of reasonable comparable rents.

Determine participant eligibility for portability to other jurisdictions by communicating with other housing authorities about portability process to include billing/absorption, payment standards, occupancy standards, etc.

Develop and maintain relationships with case management, service providers and/or landlords in community. Evaluate the needs of participants for appropriate referral to other service providers

Answer questions and explain program goals and requirements to assure understanding by landlords and participants.

Notifies landlords and tenants of responsibility to conform to Housing Quality Standards.

Performs other related essential duties as required.

Requirements

• High school diploma or GED; supplemented by HUD training and one to two years’ relevant work experience; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Special Requirements

• Successfully complete HCV Occupancy, Eligibility, Income, Rent Calculation and Housing Quality Standards training within twelve months.

Physical Requirements

Ability to operate a variety of automated office machines including typewriter, calculator, copier, desktop and laptop computers, telephone, system, fax machine, etc.

Ability to utilize departmental software including CCS, WordPerfect, Excel, Google sheets, Google docs and others.

Ability to exert physical effort in sedentary to light work involving routine stooping, kneeling, crouching, and reaching; tasks require visual perception and discrimination.

Mathematical Ability

Ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, profit and loss, ratio and proportion.

Language Ability and Interpersonal Communication

Ability to use independent judgment, common sense, and principles of rational systems in the performance of tasks.

Ability to work under moderately stressful conditions, to respond immediately to crisis situations, and to balance priorities within and between offices/departments.

Ability to maintain personal composure and tactfully handle difficult situations and interpret questions correctly; ability to behave in a friendly, understanding, helpful, and professional manner with clients/customers, coworkers, supervisors, and the general public.

Ability to communicate effectively with tenants, landlords, applicants, inspectors, outside agencies, other department staff, and the general public verbally and in writing.

Ability to use and interpret HUD, basic computer, and some counseling terminology and language.

Ability to comprehend variety of reference books & manuals including HUD manuals/guidebooks/notices, policy/procedure manuals, agency directives, etc.

Ability to advise and interpret the application of policies, procedures and standards to specific situations; ability to explain, demonstrate and clarify to others within well‑established policies, procedures and standards.

Ability to comprehend and correctly use a variety of informational documents including billing invoices, contracts, vouchers, recertification reports, and other reports and records.

Ability to prepare statistical reports, re‑certification reports, financial transmittals, claims, utilization reports, memorandum, correspondence, and other job‑related documents using prescribed format and conforming to all rules of punctuation, grammar, diction and style.

Ability to accurately record and deliver information, meet deadlines, and maintain confidentiality of restricted information.

Ability to work effectively in an office environment

Essential functions are regularly performed without exposure to adverse environmental conditions.

The Housing Commission of Anne Arundel County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Anne Arundel County Housing Authority will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective employees and incumbents to discuss potential accommodations with the employer.