Housing Admin & Front Desk Support Specialist

Aurora, CO; Aurora (CO); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with 4.5% employer match

Paid holiday, vacation, and sick leave

Job summary

The Housing Authority of the City of Aurora (AHA) is seeking an Administrative Assistant to support Assisted Housing staff. Responsibilities include front-desk support, filing, and processing applicant paperwork across multiple sites.

You will handle inquiries, assist applicants, and coordinate documentation while maintaining compliant HUD practices and strong customer service. This role offers comprehensive benefits and growth opportunities within a diverse, inclusive workplace.

Qualifications

• Solid knowledge of Housing and Urban Development (HUD) regulations.
• Excellent customer service skills, ability to remain respectful and solutions oriented at all times.
• Solid written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel and the general public.
• Up to three (3) months on-the-job training to perform the job effectively.
• Equipment requiring involved set up, adjustments and operational procedures (e.g. word processing equipment, personal computer, scanners, letter folding machine, and digital copier/printer).
• Standard office software (Microsoft Excel, Word, and Access).

Responsibilities

• Provides back up coverage to the Receptionist.
• Maintains overall filing system for Department.
• Assists staff with filing.
• Provides assistance and program information to applicants in person and over the phone including assistance with completing forms.
• Responds to applicant and participant inquiries and works to resolve concerns regarding program services.
• Performs admin assistant functions including filing, faxing and copying.
• Assists in the preparation and tracking of applicant and participant paperwork.
• Relieves the Receptionist for breaks, lunch, and as needed.
• Maintains department on site and off site filing system.
• Processes incoming and outgoing mail.

Skills

HUD regulations

Customer service

Written and verbal communication

MS Office

Tools

Microsoft Excel

Microsoft Word

Microsoft Access

Job description

The Housing Authority of the City of Aurora (AHA) is seeking an Administrative Assistant to support Assisted Housing staff. Responsibilities include front-desk support, filing, and processing applicant paperwork across multiple sites.

You will handle inquiries, assist applicants, and coordinate documentation while maintaining compliant HUD practices and strong customer service. This role offers comprehensive benefits and growth opportunities within a diverse, inclusive workplace.