Housing Access & Support Specialist

Hom,-Inc.; Phoenix (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

HOM, Inc. is looking for a Housing Specialist in Arizona to manage a caseload of approximately 225–250 participants across various supportive housing programs funded by state, federal, and local agencies.

You will oversee admissions, move-ins, interim certifications, and program terminations with attention to HUD regulations and housing guidelines. The role emphasizes strong customer service, collaboration with care teams, data entry accuracy, and proactive coordination across departments to

Qualifications

• HUD regs, AZ law, and fair housing knowledge.
• Housing First principles commitment.
• Ability to work with vulnerable populations and partners.
• Excellent customer service to all stakeholders.
• Advocate for housing programs and participants.
• Strong organizational and time-management skills.
• Problem solving with de-escalation ability.
• Provide trauma-informed care.
• Detail-oriented data entry and analysis.
• Strategic and tactical thinking, with change management.
• Adaptability and accountability in workflows.
• Proficient with Microsoft 365 apps: SharePoint, OneDrive, Teams, Planner, Outlook, Word, Excel.
• Willing to take on other duties as assigned.

Responsibilities

• Provide timely, excellent customer service in person, phone, or email.
• Maintain weekly communication with participants and care teams.
• Coordinate with HOM departments for timely service, data entry, and reporting.
• Represent HOM in meetings with providers and external stakeholders.
• Conduct housing program orientation and intake for eligibility.
• Access participant data in HUD EIV, AZTECS, GUIDE, and other systems.
• Register participants in Padmission Connect and ensure access to needed services.
• Educate property owners/agents on program policies; coordinate RFTA and leasing.
• Review lease, finalize subsidies (HAP/RAA), and ensure compliance.
• Distribute Move-In Kits and document actions in software.
• Conduct interim/annual recertifications and unit transfers.
• Coordinate care team efforts for at-risk participants; document non-compliance actions.
• Maintain physical and digital participant files; ensure auditable records.

Skills

HUD regulations

Housing First

Stakeholders

Customer service

Advocacy

Organization

Problem solving

Trauma informed care

Data entry & analysis

Strategic thinking

Adaptability

Accountability

Microsoft Office 365

Education

High School Diploma or GED

Associates or Bachelor's preferred

Industry certifications (Section 8/PH Occupancy) preferred

Tools

Microsoft Office 365

Job description

HOM, Inc. is looking for a Housing Specialist in Arizona to manage a caseload of approximately 225–250 participants across various supportive housing programs funded by state, federal, and local agencies.

You will oversee admissions, move-ins, interim certifications, and program terminations with attention to HUD regulations and housing guidelines. The role emphasizes strong customer service, collaboration with care teams, data entry accuracy, and proactive coordination across departments to