Housing Access & Programs Assistant

St. John's Community Health; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

St. John's Community Health is seeking a Rental Assistant to provide direct administrative and program support within the RISE Reentry Program, focusing on accurate documentation and compliance with funding requirements.

The role involves assisting clients with housing applications, data entry across ECW, and coordinating with the Housing Navigator and Finance Department to ensure timely housing-related services and outcomes.

Responsibilities

• Assisting clients with completing applications for housing, rental assistance, benefits, and supportive services.
• Collecting, organizing, and maintaining required documentation such as identification, income verification, benefits letters, and rental paperwork in line with program and grant standards.
• Maintaining client files, case notes, and data entry across ECW system to ensure accuracy, confidentiality, and audit readiness.
• Supporting the Housing Navigator with rental assistance documentation and payment requests in coordination with the Finance Department.
• Assisting with program workshops related to tenancy education, independent living, and financial literacy in partnership with community providers.
• Preparing reports and assisting with data collection to demonstrate client progress and program outcomes.
• Serving as a point of coordination between clients, Case Managers, and the Housing Navigator to ensure timely communication and resolution of housing-related matters.
• Providing general administrative support including tracking deadlines, maintaining records, and supporting program communications.
• Upholding trauma-informed, client-centered, and culturally sensitive practices in all interactions while maintaining professional boundaries and confidentiality.
• Contributing to continuous program improvement by identifying barriers, sharing feedback, and supporting strategies that strengthen housing services.

Job description

St. John's Community Health is seeking a Rental Assistant to provide direct administrative and program support within the RISE Reentry Program, focusing on accurate documentation and compliance with funding requirements.

The role involves assisting clients with housing applications, data entry across ECW, and coordinating with the Housing Navigator and Finance Department to ensure timely housing-related services and outcomes.