Housing Access & Community Resources Coordinator

St. Ambrose Housing Aid Center Inc; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

St. Ambrose Housing Aid Center Inc. is seeking a Resource Coordinator for the Homesharing Program to identify housing resources, recruit hosts and seekers, and coordinate services that promote safe, stable, and affordable shared housing.

You will serve as the primary contact for participants and partners, requiring strong organization, compassion, and cultural sensitivity to support diverse communities.

Qualifications

• Two+ years experience in housing services, case management, resource coordination, social services, or related field.
• Strong interpersonal, verbal, and written communication skills.
• Ability to assess participant needs and identify appropriate resources and referrals.
• Strong organizational skills and the ability to manage multiple participants, referrals, and deadlines.
• Demonstrated cultural awareness, empathy, patience, and respect for individual differences.
• Proficiency with Microsoft Office.
• Ability to maintain accurate documentation and handle sensitive information confidentially.
• Sound judgment and the ability to recognize situations that require escalation or additional support.

Responsibilities

• Coordinate referrals to community organizations, government agencies, nonprofit service providers, and other resources.
• Follow up on referrals to determine whether participants have accessed services.
• Schedule and coordinate introductions, interviews, and meetings between prospective housemates.
• Discuss and review program rules with home providers and home seekers.
• Conduct follow-up calls, check-ins, and assessments to monitor participant satisfaction and housing stability.
• Administer post-program surveys and conduct additional follow up as necessary.
• Identify and maintain an up-to-date directory of housing resources, social services, and community support programs.
• Review participant applications and assessments to identify compatible homesharing opportunities.
• Develop and maintain relationships with community partners to expand resource availability and improve participant outcomes.
• Recruit prospective home providers and home seekers through outreach and partnerships.
• Identify, screen, and assess prospective home providers to determine suitability, conduct interviews, review applications, and verify references.

Skills

Housing services experience

Interpersonal communication

Written communication

Organizational skills

Documentation confidentiality

Independent work

Team collaboration

Education

Degree in social work / human services

Tools

Microsoft Office

Job description

St. Ambrose Housing Aid Center Inc. is seeking a Resource Coordinator for the Homesharing Program to identify housing resources, recruit hosts and seekers, and coordinate services that promote safe, stable, and affordable shared housing.

You will serve as the primary contact for participants and partners, requiring strong organization, compassion, and cultural sensitivity to support diverse communities.