Resource Coordinator

St Ambrose Housing Aid Center; Baltimore (MD); On-site; USD 42,000 - 62,000; Full time

Job summary

St. Ambrose Housing Aid Center is seeking a Resource Coordinator to support the Homesharing Program. You will identify housing resources, recruit hosts and seekers, and coordinate services to promote safe, stable, and affordable shared housing arrangements.

The role involves serving as a primary contact for participants, partners, and providers. Strong communication skills, cultural sensitivity, and the ability to work with diverse populations are essential.

Qualifications

• Two+ years experience in housing services, case management, resource coordination or related field.
• Strong interpersonal, verbal, and written communication skills.
• Ability to assess participant needs and identify resources and referrals.
• Excellent organizational skills with ability to manage multiple referrals and deadlines.
• Cultural sensitivity and ability to engage diverse populations.

Responsibilities

• Coordinate referrals to housing resources, services, and government agencies.
• Follow up to ensure access to services and participant satisfaction.
• Schedule introductions and meetings between home providers and seekers.
• Review program rules with participants and monitor housing stability.
• Identify risks to housing stability and coordinate timely interventions.

Skills

Interpersonal communication

Organizational skills

Verbal communication

Resource coordination

Case management

Cultural sensitivity

Independent work

Education

Degree in social work or related field

Tools

Microsoft Office

Case management software

Job description

Summary:

The Resource Coordinator is responsible for supporting the daily operations of the Homesharing Program by identifying housing resources, recruiting and engaging prospective host providers and home seekers, and coordinating services that promote safe, stable, and affordable shared housing arrangements. The Resource Coordinator serves as a primary point of contact for program participants, community partners, and service providers. The ideal candidate is organized, compassionate, resourceful, and committed to increasing access to affordable housing. They demonstrate strong communication and relationship-building skills, cultural sensitivity, and the ability to work effectively with individuals from diverse backgrounds.

Essential Duties and Responsibilities:

Client Services:

• Coordinate referrals to community organizations, government agencies, nonprofit service providers, and other appropriate resources
• Follow up on referrals to determine whether participants have successfully accessed services
• Schedule and coordinate introductions, interviews, and meetings between prospective housemates
• Discuss and review program rules with home providers and home seekers
• Conduct follow-up calls, check-ins, and assessments to monitor participant satisfaction and housing stability
• Administer post-programmatic surveys and conduct additional follow up as necessary

Case Management Support:

• Assist in connecting participants with resources related to housing affordability, financial assistance, benefits enrollment, transportation, food access, employment, healthcare, and other essential needs.
• In conjunction with assigned case manager, help participants make informed decisions regarding potential matches while respecting their preferences, independence, and right to decline an arrangement.
• In conjunction with assigned case manager, help participants address concerns, misunderstandings, and household conflicts through communication, problem-solving, and appropriate referrals.
• Identify potential risks to housing stability and work with assigned case manager to coordinate timely interventions when appropriate
• Connect participants with additional supportive services when their needs change

Administrative & Outreach:

• Identify and maintain an up-to-date directory of housing resources, social services, and community support programs
• Review participant applications and assessments to identify compatible homesharing opportunities
• Develop and maintain relationships with community partners to expand resource availability and improve participant outcomes
• Recruit prospective home providers and home seekers through community outreach, referrals, and partnerships
• Identify, screen, and assess prospective home providers to determine their suitability for participation in the Homesharing Program. Conduct interviews, review applications, and verify references

Qualifications:

Required:

• Two or more years of experience in housing services, case management, resource coordination, social services, community outreach, or a related field
• Strong interpersonal, verbal, and written communication skills
• Ability to assess participant needs and identify appropriate resources and referrals
• Strong organizational skills and the ability to manage multiple participants, referrals, and deadlines
• Ability to build trust and establish positive relationships with participants and community partners
• Demonstrated cultural awareness, empathy, patience, and respect for individual differences
• Proficiency with Microsoft Office
• Ability to maintain accurate documentation and handle sensitive information confidentially
• Sound judgment and the ability to recognize situations that require escalation or additional support
• Ability to work independently while collaborating effectively with a multidisciplinary team

Desired:

• A degree in social work, human services, sociology, psychology, housing services, community development, or a related field; equivalent combinations of education, training, and relevant experience may be considered
• Experience working with diverse populations and individuals experiencing housing insecurity or other socioeconomic challenges
• Experience coordinating referrals, conducting participant assessments, maintaining case records, or facilitating service connections
• Knowledge of local housing resources, social services, and community-based support systems
• Experience working with case management software systems a plus

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 85% of the time.

St. Ambrose values a diverse workforce. EOE.