Housing Access Advocate & Case Manager

Community Housing Advocates; Hartford (CT); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Retirement plan

Disability insurance

Tuition reimbursement

PTO 10 days

Paid holidays 12

Job summary

Community Housing Advocates in Hartford, CT seeks a Homeless to Housing (H2H) Case Manager to engage unsheltered individuals, assess housing needs, and connect them to shelter and affordable housing opportunities. You will work to advocate for clients and support transitions from homelessness to housing.

The role requires collaboration with the outreach team and CAN partners, strong organizational skills, and experience in trauma-informed care; bilingual Spanish is a plus.

Qualifications

• Bachelor’s degree (BA) or 2–3 years’ related experience, preferably with homeless persons.
• Excellent verbal and written communication skills.
• Lived experience with homelessness and/or behavioral health is a plus.
• Strong knowledge of case management principles and community resources.
• Ability to organize, prioritize workflow, and motivate clients.
• Experience with cultural humility, trauma-informed care, and harm reduction.
• Computer proficiency in databases, Word, and Excel.
• Bilingual fluency in English/Spanish preferred.

Responsibilities

• Provide targeted services to connect clients with housing options and shelter waitlists.
• Obtain documents, IDs, and verifications needed for housing services.
• Assist with housing search, applications, inspections, leasing, and move-in.
• Coordinate with landlords, housing authorities, and property managers.
• Collaborate with CAN partners to link to employment, transportation, medical, and benefits.
• Conduct intake assessments and develop individualized service plans.
• Facilitate referrals and warm hand-offs to shelters, treatment centers, and healthcare.
• Maintain client records in HMIS and Smartsheet.
• Participate in trainings, committees, and agency events.

Skills

Communication skills

Lived homelessness experience

Case management knowledge

Organizational skills

Cultural humility & trauma-informed

Harm reduction & housing first

Computer proficiency

Bilingual English/Spanish

Education

Bachelor's degree

Tools

Microsoft Word

Excel

Databases

Job description

Community Housing Advocates in Hartford, CT seeks a Homeless to Housing (H2H) Case Manager to engage unsheltered individuals, assess housing needs, and connect them to shelter and affordable housing opportunities. You will work to advocate for clients and support transitions from homelessness to housing.

The role requires collaboration with the outreach team and CAN partners, strong organizational skills, and experience in trauma-informed care; bilingual Spanish is a plus.