Houseperson / Runner - LSC

SOUTHERN STAR COURT MANAGEMENT CORP; Austin (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Southern Star Court Management Corp's Lone Star Court in Austin, TX is seeking a Houseperson/Runner to support hotel operations and guest service. You will ensure supplies, linens, and equipment are available to maintain guest rooms and public areas, delivering amenities and assisting with housekeeping requests.

This non-exempt role requires teamwork, strong communication, and the ability to lift up to 50 pounds, with daily use of devices and hotel systems.

Qualifications

• Hotel Operations or Customer Service experience preferred.
• Strong communication and teamwork abilities.
• Comfortable using multiple computer programs on devices (i.e. hotel systems).

Responsibilities

• Deliver clean linens, towels, amenities, and supplies to housekeeping closets and work areas.
• Respond to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.
• Transport soiled linens, trash, and recycling from guest floors to designated areas.
• Maintain cleanliness, organization, and stock levels in housekeeping closets and storage rooms.
• Assist with setup of rollaway beds, cribs, and other guest items.
• Use hotel systems (Alice, StayNTouch) for reports and checklists.
• Report safety or security concerns immediately.

Skills

Verbal communication

Written communication

Time management

Teamwork

Attention to detail

Education

Hotel Operations or Customer Service experience preferred

Tools

Alice system

Job description

Position: Houseperson/RunnerWE NEED BIG STARS LIKE YOU!!!Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Lone Star Court is part of a collection of hotels are created for today’s passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...Status: Non-ExemptReports to: Housekeeping SupervisorJOB SUMMARYEnsure team members have the supplies, linens, and equipment needed to maintain guest rooms and public areas to hotel standards. Assist with the delivery of linens and amenities, respond to housekeeping requests, maintain storage areas, and help ensure the cleanliness and organization of back-of-house and public spaces.ESSENTIAL DUTIES & FUNCTIONSOperational ResponsibilitiesDeliver clean linens, towels, amenities, and supplies to housekeeping closets and work areas throughout the hotel.Respond promptly to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.Collect and transport soiled linens, trash, and recycling from guest floors to designated areas.Maintain cleanliness, organization, and proper stock levels in housekeeping closets, storage rooms, and linen areas.Guest ServicesAssist with the setup and breakdown of rollaway beds, cribs, and other guest-requested items.Deliver guest amenities and fulfill special guest requests in a timely and courteous manner.Respond promptly to guest requests and assist with special cleaning needs as assignedTeam Support and TrainingAttend required monthly department meetingsBe extremely courteous to all customers and fellow employeesComply with assigned training and engage in job duty rehearsals with managementCommunication and ReportingRespond promptly to requests from Room Attendants, Supervisors, and management for supplies, equipment, and guest items.Use assigned technology device consistently to operate hotel systems such as Alice, StayNTouch, etc.Safety & ComplianceOperate cleaning equipment safely and efficiently, ensuring all equipment is maintained in proper working conditionReport any safety or security concerns immediatelyESSENTIAL SKILLS AND QUALIFICATIONSStrong verbal and written communication skillsEffective time management and problem-solving skillsProficiency in AliceAbility to work well with a team and demonstrate attention to detailExcellent organizational skills and interpersonal abilitiesPhysical RequirementsSitting: OccasionalStanding/Walking: Frequently, up to 8 hours a day. Walking throughout the hotel, transporting linens and supplies, delivering guest items, servicing housekeeping closets, and assisting with housekeeping operations.Lifting/Carrying: Frequently lift and carry linens, towels, amenities, supplies, trash, recycling, and housekeeping equipment up to 50 pounds.Other Physical Requirements: Frequent bending, stooping, reaching, pushing, pulling, grasping, kneeling, and climbing stairs. Ability to maneuver housekeeping carts and equipment throughout guest floors, public areas, and back-of-house spaces.Working EnvironmentInterior: To include guest rooms, public areas, lobby, laundry room and housekeeping areas, meeting space, storage closets; variety of surfaces/ textures.Exterior: Exposure to variety of elements based on weather conditions (heat/cold/rain/wind/ice)BASICSMaintain cleanliness and organization in all work areasDisplay courteous behavior with guests and team membersReport any unsafe conditions immediatelyEnsure hotel equipment is in proper working conditionAttend required meetingsFollow company policies and proceduresPerform any additional duties as assigned by the supervisorCANDIDATE PROFILEEducation and ExperienceHotel Operations or Customer Service preferredCommunicate effectively with othersWorks productively with a teamEffective multitasking skillsComposure and patience under pressureSkilled in working with multiple computer programs- Must be comfortable using devices to communicate with team members and to complete checklists daily (i.e. Alice system.)AcknowledgmentI have read and understand the job description as stated above and accept that tasks may be modified as needed. I can perform the essential functions of this job with or without reasonable accommodation.Employee Signature: ___________________________ Date: ___________Supervisor Signature: __________________________ Date: ___________