Houseperson (Overnight) - Hilton Cleveland Downtown

Hilton; Cleveland (OH); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a renowned hospitality leader as a Houseperson at a vibrant downtown location. This role involves maintaining cleanliness and responding to guest needs, ensuring exceptional experiences in a collaborative team environment. With a commitment to quality and integrity, you will play a vital role in upholding the hotel’s reputation for excellence. If you are dependable, adaptable, and passionate about hospitality, this opportunity is perfect for you. Be part of a team that values teamwork and ownership, contributing to memorable stays for guests at an iconic establishment.

Qualifications

• Strong attention to detail in cleaning and maintaining hotel areas.
• Ability to respond to guest requests promptly and courteously.

Responsibilities

• Clean and maintain designated hotel areas to high standards.
• Respond to guest requests and assist in cleaning guest rooms.

Skills

Cleaning

Customer Service

Dependability

Adaptability

Education

High School Diploma

Job description

A Houseperson is responsible for cleaning and maintaining designated areas of the hotel and responding to guest requests, contributing to the hotel's commitment to outstanding guest service and financial profitability.

What will I be doing?

As a Houseperson, your responsibilities include cleaning and maintaining designated areas of the hotel and responding to guest requests. You will perform tasks to the highest standards, such as:

1. Cleaning designated areas including restrooms, public areas, offices, and banquet/meeting/conference rooms.
2. Performing tasks like dusting, polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing trash, and emptying ashtrays.
3. Greeting guests in a friendly manner.
4. Reporting maintenance deficiencies and repair needs.
5. Stocking and maintaining supply rooms.
6. Performing deep cleaning tasks and special projects, such as mattress flipping and furniture moves.
7. Delivering guest requests and assisting in cleaning guest rooms as needed.

What are we looking for?

Founded in 1919, Hilton has been a leader in the hospitality industry, known for innovation, quality, and success. We value:

• Hospitality – delivering exceptional guest experiences.
• Integrity – doing the right thing always.
• Leadership – leading in our industry and communities.
• Teamwork – working collaboratively.
• Ownership – taking responsibility for actions and decisions.
• Now – operating with urgency and discipline.

Additionally, we seek candidates demonstrating:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations from luxury hotels to extended-stay suites. We are dedicated to providing exceptional experiences, guided by our vision to "fill the earth with the light and warmth of hospitality." Our team members are central to this mission and create remarkable experiences every day.

Job: Housekeeping and Laundry

Title: Houseperson (Overnight) - Hilton Cleveland Downtown

Location: N/A

Requisition ID: HOT0BLIQ

EOE/AA/Disabled/Veterans