Houseperson

IHG Hotels; South Carolina; On-site; USD 17,000 - 22,000; Full time

Job summary

IHG Hotels in the United States, South Carolina, is seeking a housekeeping associate to support room attendants and handle linen delivery, cleaning, and supply requests. Role requires physical stamina and basic English communication. You may work nights, weekends, and holidays as needed.

The position emphasizes teamwork, safety, and efficient service to ensure guest satisfaction while maintaining clean facilities and orderly storerooms.

Qualifications

• Basic reading, writing, and math skills.
• Some housekeeping experience and ability to speak English preferred.

Responsibilities

• Assist room attendants with heavy items and deliver linens.
• Remove dirty linen from carts and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas.
• Respond to guests' requests for supplies promptly.
• Clean designated areas and public restrooms on assigned floors.
• Report to supervisor any repairs or unsafe conditions.
• Address guest complaints and ensure corrective action.
• Monitor supplies and minimize waste in all areas.
• Promote teamwork and coordination with other departments.
• May assist with deep cleaning projects.
• Other duties as assigned.

Skills

Basic reading, writing, and math

Job description

DUTIES AND RESPONSIBLITIES

• Assist room attendants with heavy items such as mattresses and linens. Deliver linens and other supplies to room attendants.
• Remove all dirty linen from assigned Room Attendants' carts and closets and transport to laundry.
• Maintain cleanliness and organization of floor closets and vending areas; remove trash, wipe down shelves/counters; sweep and wax floor, remove non-floor closet items and store in appropriate areas.
• Respond to guests' requests such as delivery of housekeeping supplies (e.g. linens, cots, etc.) in a timely and efficient manner.
• Clean other designated areas such as public restrooms, fixtures, vending areas, storage areas, and other public areas for assigned floors.
• Report to supervisor needed repairs or unsafe conditions.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• May collect newspaper and other items for recycling.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

THIS JOB REQUIRES ABILITY TO PERFORM THE FOLLOWING

• Carrying or lifting items weighing up to 75 pounds and pushing and or pulling items up to 300 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling,

OTHER

• May be required to drive in the performance of duties
• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when reading assignments and completing checklists.
• May be required to work nights, weekends, and/or holidays.