Houseman - Oceanside Hotel

South Beach Group Hotels; Miami Beach (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

South Beach Group Hotels is seeking a Houseperson to support room attendants by handling linen, amenities, and other tasks that ensure guest rooms are comfortable, clean and safe.

You will clean designated areas, stock supplies, replace linens, and assist with guest requests while following hotel policies and safety guidelines. This full-time role requires English communication, a flexible schedule, and the ability to stand all day.

Qualifications

• High School diploma or equivalent is required.
• At least one year of experience in a hotel or related field preferred.
• Ability to stand for the entire shift.
• Must communicate in English both verbally and in writing.
• Flexible schedule including AM/PM, weekends, and holidays.

Responsibilities

• Clean designated areas including restrooms, public areas, offices, and banquet/meeting rooms.
• Stock supplies on cart/bag/closet with linens, guest supplies and cleaning equipment.
• Strip linen, replace with clean linens, and deliver to Laundry as needed.
• Collect, clean, and restock guest room glassware, stemware and cutlery.
• Demonstrate teamwork and assist colleagues as needed.
• Perform other duties as assigned by manager.

Skills

Verbal communication

Written communication

Teamwork

Flexibility

Education

High School diploma or equivalent

Job description

The Houseperson is responsible for helping the Room Attendants with stripping linen from the guest room, bringing needed amenities and/or items missing in the guest room and doing any other tasks that would ultimately provide comfort, cleanliness and safety of all guest rooms and guests. Also, the House Person is responsible for ensuring that guest requests are met to satisfaction within required guidelines.

Essential Functions

• Clean designated areas including, but not limited to, restrooms, public areas, offices, and banquet/meeting/conference rooms.
• Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash, and emptying ashtrays.
• Stock supplies on cart/bag/closet correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment.
• Sort out any damaged linen or linen needing re‑washing and return them to Laundry.
• Cleans guest rooms daily according to operational policies and standards.
• Remove soiled bed and bath linens, and replace with clean linens.
• Collect, clean and restock all guest room glassware, stemware, and cutlery.
• Deliver all dirty linen to the basement for Laundry pick up.
• Demonstrate teamwork by cooperating and assisting employees as needed.

• Perform any other duties assigned by his/her manager.

Required Education and Experience

• High School diploma or equivalent required.
• At least one year of experience in a hotel or related field preferred.
• Ability to stand during entire shift.

• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able to communicate in English both verbally and written.
• Must be able to work a flexible schedule AM/PM, weekends Sat/Sun and holidays.

Work Environment

While performing the duties of this job, the employee is frequently exposed to variable temperature conditions (or extreme heat or cold). Also, variable noise levels, outdoors/indoors, fumes/odor hazards, dust and/or dust mite hazards, chemicals, and biohazards.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full‑time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

AAP/EEO Statement

The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.