Houseman - Catalina Hotel

South Beach Group Hotels; Miami Beach (FL); On-site; USD 26,000 - 36,000; Full time

Job summary

South Beach Group Hotels is seeking a Houseperson to assist Room Attendants by restocking amenities and performing daily cleaning tasks to ensure guest rooms meet safety and comfort standards.

The role requires the ability to stand for long periods, clear English communication, and flexibility to work weekends or holidays; prior hotel experience is preferred to support a fast-paced environment.

Qualifications

• High School diploma or equivalent required.
• At least one year of experience in a hotel or related field preferred.
• Ability to stand during entire shift.
• Ability to communicate effectively with guests and staff in English.

Responsibilities

• Clean designated areas including restrooms, public areas, offices and banquet/meeting/conference rooms.
• Dust and polish furniture, vacuum, mop, sweep, shampoo carpets, wash windows and wax floors.
• Stock supply on cart/bag/closet with linens, guest supplies, and cleaning equipment.
• Sort damaged linen and return to Laundry.
• Clean guest rooms daily according to policies and standards.
• Remove soiled linens and replace with clean ones.
• Collect, clean, and restock glassware, stemware, and cutlery.
• Deliver dirty linen to basement for Laundry pickup.
• Demonstrate teamwork by assisting coworkers as needed.
• Perform any other duties assigned by manager.

Skills

Verbal communication

Written communication

English proficiency

Education

High School diploma or equivalent

Job description

The Houseperson is responsible for helping the Room Attendants with stripping linen from the guest room, bringing needed amenities and/or items missing in the guest room and doing any other tasks that would ultimately provide comfort, cleanliness and safety of all guest rooms and guests. Also, the House Person is responsible for ensuring that guest request is met to satisfaction within required guidelines.

Essential Functions

• Clean designated areas including, but not limited to, restrooms, public areas, offices and banquet/meeting/conference rooms.
• Perform tasks including, but not limited to, dusting and polishing furniture and fixtures, vacuuming, mopping, sweeping, shampooing carpets, washing windows, cleaning/waxing floors, removing and disposing of trash and emptying ashtrays.
• Stocks supply on cart/bag/closet correctly in the morning and afternoon, with all necessary linens, guest supplies, and cleaning equipment.
• Sorts out any damaged linen or linen needing re-washing and returns them to Laundry.
• Cleans guest rooms daily according to operational policies and standards.
• Removes soiled bed and bath linens, and replaces with clean linens.
• Collect, clean and restock all guest room glassware, stemware, and cutlery.
• Deliver all dirty linen to the basement for Laundry pick up.
• Demonstrate teamwork by co-operating and assisting employees as needed.

• Perform any other duties assign by his/her manager.

Required Education and Experience

• High School diploma or equivalent required.
• At least one year of experience in a hotel or related field preferred.
• Ability to stand during entire shift.

• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be able communicate in English both verbal and written
• Must be able to work a flexible schedule AM/PM, weekends Sat/Sun and holidays.

Work environment

While performing the duties of this job, the employee is frequently exposed to variable temperature conditions (or extreme heat or cold). Also, variable noise levels, outdoors/indoors, fumes/odor hazards, dust and/or dust mite hazards, chemicals, and biohazards.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of the job, the employee is regularly required to talk and hear. The position is very active and requires standing, walking, bending, kneeling, stooping, crouching, crawling, and climbing all day. The employee must frequently lift and/or move items over 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This is a full-time position, and hours of work and days vary based on business needs. This includes weekends, holidays, evenings and/or overnight shifts.

AAP/EEO Statement

The company is an equal opportunity employer and does not discriminate on the basis of race, color, age, sex, national origin, religion, physical or mental disability, veteran status, or any other basis protected by federal, state, or local law. Employment decisions are based on the principles of equal opportunity and affirmative action; and policies in the employee handbook.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time or without notice.

No job description for any position can possibly include all duties which may be requested by guests or required by the needs of the hotel. Listed above is a summary of the major responsibilities for this position.