Houseperson

Tandem Hospitality Group; Atlanta (GA); On-site; USD 25,000 - 34,000; Full time

Job summary

Tandem Hospitality Group seeks a houseperson to maintain the cleanliness and appearance of hotel public areas and guest spaces. The role emphasizes timely, friendly customer service and collaboration with front desk staff.

Responsibilities include deep cleaning, stocking supplies, and promptly addressing guest requests while adhering to safety and cleanliness standards. The position requires physical endurance and ability to lift up to 35 pounds as needed.

Qualifications

• High school diploma or GED; or equivalent combination.
• Ability to read and interpret safety rules, operating and maintenance instructions; ability to write routine reports.
• Regularly stand and walk, lift up to 35 pounds occasionally; handle cleaning tools and equipment.

Responsibilities

• Maintain cleanliness of lobby, hallways, restrooms and public areas.
• Clean surroundings including sidewalk, entrance and signage.
• Deep clean assigned areas including rooms, windows and fixtures.
• Deliver housekeeping items to guest rooms upon request.
• Receive assignments and supplies from supervisor at start of shift.
• Greet guests and respond to requests promptly.
• Follow procedures for entering/exiting guest rooms.

Skills

Reading comprehension

Communication

Customer service

Education

GED or HS Diploma

Tools

Vacuum cleaners

Washer/Dryer operation

Job description

Job Description

A houseperson maintains the cleanliness and appearance of the hotel, while providing customers with quality service in a timely and friendly manner.

Responsibilities

• Maintain the cleanliness and appearance of the hotel lobby, hallways, public restrooms, and public areas of the hotel.
• Clean and maintain the appearance of the surrounding areas of the hotel, including the sidewalk, signage, entrance and alleyways.
• Deep cleaning of assigned areas of the hotel including the shampooing of rooms and public areas, window washing, hotel light fixtures, and guest elevators (including elevator tracks).
• Clean and maintain the back of the house area.
• Deliver housekeeping items (hair dryers, ironing boards, irons, etc.) to guest rooms upon request from the front desk.
• Get assignments, keys, pager, and special guest requests from your supervisor at the beginning of your shift.
• Check and replenish your supplies and cleaning tools.
• Greet each guest you see with “Good morning” or (afternoon, evening).
• Quickly respond to guest requests in a timely and friendly manner.
• Follow procedures for entering and leaving guest rooms.
• Return lost items found in guest rooms, hallways, or back of the house to the Housekeeping department as a “lost and found” item with the date, where it was found, description of the item, and finder's name.
• Receive and sort all articles by kind, color, and degree of soil and inspect all laundry and linens, recording damaged or stained items.
• Monitor and operate computer‑driven washers and dryers according to recommended capacity and manufacturer guidelines.
• Operate linen feeder and table linen ironing machines.
• Monitor and control supplies, minimize waste and report all discrepancies to supervisor.

Qualifications

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee is occasionally required to sit.
• The employee must regularly lift and/or move up to 10‑15 pounds, frequently lift and/or move up to 20‑30 pounds, and occasionally lift and/or move more than 35 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee occasionally works with cleaning fluids and solvents and must operate hand tools, including vacuum cleaners, carpet extractors, and have the ability to reach 2 feet above your head, etc.