Housekeeping Tower Manager

Rosen Hotels & Resorts; Orlando (FL); On-site; USD 52,000 - 62,000; Full time

Benefits offered by this job

Health Insurance

On-site Medical Center

Competitive Compensation

Holiday Pay

Birthday Pay

Job summary

Rosen Hotels & Resorts in Orlando is seeking a Housekeeping Tower Manager to oversee the Tower operations and all Housekeeping staff. The role focuses on guest satisfaction, inspecting rooms, coordinating Floor Managers, and ensuring turnover days run smoothly.

You will train, coach, and evaluate staff, enforce RH&R policies, and maintain high standards across Tower operations; strong leadership and communication are essential.

Qualifications

• 1+ years of housekeeping management experience.
• 2+ years of housekeeping experience; hospitality preferred.
• Ability to lift up to 25 lbs consistently and 50 lbs infrequently.
• Must be able to legally work in the USA.

Responsibilities

• Respond to guest requests, problems, and complaints promptly.
• Oversee Housekeeping staff and Tower operations.
• Inspect rooms daily and ensure quality standards.
• Manage large turnover days and group check-ins/check-outs.
• Train and evaluate staff; enforce RH&R policies.
• Maintain safety and compliance with policies.
• Coordinate with other departments and communicate effectively.
• Perform inspections of public areas and guestrooms.

Skills

Housekeeping management

Staff training

Guest service

Work authorization in USA

Education

High school diploma or equivalent

Job description

Rosen Shingle Creek | Housekeeping | Full Time

Description

Summary

The Housekeeping Tower Manager is a management role with direct responsibility for the oversight of all Housekeeping staff.This role responds promptly to guest needs, inspects rooms, oversee Floor Managers, Quality Control Associates, Linen Runners, Floor Care, VIP Associates, and Room Attendants. Also manages large turnover days, and coordinates maintenance and VIP room readiness. The Team Manager motivates, trains, coaches, and evaluates housekeeping staff while enforcing all RH&R policies and procedures. Oversee and manages overall tower operations and associates.

Responsibilities

• Responds to all guest requests, problems, and complaints in an attentive, courteous, and efficient manner.
• Follow up to ensure guest satisfaction.
• Motivate, coach, counsel, and discipline all Housekeeping personnel according to RH&R policies.
• Ensure consistency with departmental opening and closing procedures.
• Develop employee morale and ensure training of Housekeeping personnel.
• Inspect rooms daily and ensure that all rooms are inspected daily.
• Ensure implementation of all RH&R rules, policies, and regulations.
• Manage and organize large turnaround days (including group check-ins or check-outs).
• Must check guest rooms for repairs and ensure that proper maintenance is completed.
• Operate radios efficiently and professionally in communicating with hotel staff.
• Maintain a professional working relationship and promote open lines of communication with Managers, employees, and other departments.
• Assist in maintaining the cleanliness of the public area. Completes performance review.
• Assist the department in inspecting all VIP rooms prior to arrival. Report lost and found to the security office as soon as possible.

Tower Operations

• Oversee Floor Managers/QC, Linen Runners, Floor Care, VIP Associates and Room Attendants
• Conduct daily linen closets, vendings, stairwells, landings inspections
• Conduct daily/weekly/month specified inspections of guestrooms and overall tower
• Conduct Rosen Standards inspections on Floor Managers and QC's
• Monitor and conduct inspections on cribs, handicap chairs and crib logs
• Monitor and log overall condition of hallway and guest room carpet/LVT
• Conduct safety inspections, locate and report any potential safety hazards in the tower
• Conduct inspections and log glass door/mold/mildew cleaning in guestrooms
• Ensure and log that Floor Managers/QCs are conducting General Cleaning of guestrooms.
• Conduct and log monthly rollaway inspections
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications

• 1+ years of housekeeping management experience required.
• 2+ years of housekeeping experience required; hospitality experience preferred.
• Ability to lift- up to 25 lbs. consistently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s)

• High school diploma or equivalent preferred.

Discover Life at Rosen

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts in Orlando one of Florida's most respected hospitality companies to work for.

Benefits Our Associates Enjoy

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.