Front Desk Training Manager

Rosen Hotels & Resorts; Orlando, Northern (FL, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health and dental insurance

On-site medical center

Competitive compensation

Holiday pay

Birthday pay

Paid vacation & personal days

Tuition reimbursement

401(k) retirement savings

Discounts for associates

Job summary

Rosen Hotels & Resorts in Orlando, FL seeks a Front Desk Training Manager to oversee day-to-day front desk operations, lead and train associates, and ensure guest service standards.

You will design training programs, monitor staffing, resolve issues, coach staff, coordinate night shift duties, and uphold the resort's policies and procedures.

Qualifications

• 3 to 5+ years in front office or hotel operations.
• Leadership or supervisory experience preferred.
• Experience onboarding and training associates.
• Experience in guest service and problem resolution.
• Must be able to legally work in the USA.

Responsibilities

• Generate and conduct training and retraining initiatives.
• Monitor staffing levels during shifts.
• Assign duties and observe performances to ensure policies.
• Coordinate front office daily tasks and guest services.
• Prepare and deliver shift briefings to staff.
• Perform night shift duties including night audit support.
• Ensure guest service standards are met.
• Adhere to drug-free and nicotine-free policies.

Skills

Front desk operations

Leadership

Training & onboarding

Guest service

Problem resolution

Staff scheduling

Coaching

Night audit support

Education

High school diploma or equivalent

Knowledge of PMS/hotel front desk operations

Tools

Property Management System (PMS)

Microsoft Office

Job description

Posted 2 days ago | Apply before October 3, 2026

Description

Summary:

The Front Desk Training Manager monitors and provides a support role for front desk associates, leads, and supervisors in the day-to-day operations of the front desk. Coordinates front offices activities of the hotel, resolves guest issues, reservation and room assignment activities. They also assign duties and tasks to associates and observe performances to ensure adherence to resort policies and established operating procedures.

Responsibilities:

• Generates and conducts training and re-training initiatives
• Monitors staffing levels during the shift
• Monitors associates' daily requirements
• Resolves associate issues
• Administers coaching and counseling with staff
• Coordinates front office daily tasks
• Ensures group needs and requests are met
• Prepares and delivers shift briefings to staff
• Performs night shift responsibilities (posts room and tax, prepares package arrivals, assists with night audit, etc.)
• Ensures guest service standards are met
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications:

• 3 to 5+ years of front office or hotel operations experience required.
• Previous leadership or supervisory experience preferred.
• Experience in onboarding and training associates.
• Experience in guest service and problem resolution.
• Ability to lift 25 lbs. frequently and up to 75 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• High school diploma or equivalent preferred, plus knowledge of a specialized field (however acquired), such as basic accounting, computer property management systems, hotel front desk rooms operations, etc.

Discover Life at Rosen:

Your career is here in our diverse and friendly workplace, where your individuality and ideas are valued. Our company, with more than 3,000 associates, thrives on teamwork and ingenuity. It is this team that makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation and Personal Days
• Tuition Reimbursement and Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Access to our Family Outreach Center
• And much more

We are proud to be an equal-opportunity employer and a drug- and nicotine-free workforce.