Housekeeping Supervisor - Lead, Train & Delight Guests

Concord Hospitality Brand; Winston-Salem (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance

Discounted room rates

Job summary

Concord Hospitality Brand is seeking a Housekeeping Supervisor in Winston-Salem, NC to lead rooms and public areas to the highest cleanliness and service standards.

You will train and mentor staff, inspect rooms for quality, and respond promptly to guest requests, maintaining records and enforcing safety procedures. Strong communication and leadership are essential to drive guest satisfaction and operational excellence.

Qualifications

• Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor.
• Strong attention to detail and commitment to quality standards.
• Excellent communication skills; outgoing, friendly, and professional with guests and colleagues.
• Ability to motivate and lead a team to achieve success.
• Actively engaged and passionate about your work.

Responsibilities

• Supervise housekeeping, laundry, and houseperson staff to ensure high standards of cleanliness and service.
• Inspect guest rooms and public areas to verify quality and adherence to hotel standards.
• Provide training, guidance, and support to team members to foster success and professional growth.
• Communicate effectively with guests, managers, and colleagues in a professional and friendly manner.
• Respond promptly to guest requests and resolve issues with courtesy and efficiency.
• Maintain accurate records and ensure compliance with safety and sanitation procedures.
• Lead by example with professionalism, integrity, and a passion for hospitality.

Skills

Leadership

Communication

Team motivation

Attention to detail

Guest service

Job description

Concord Hospitality Brand is seeking a Housekeeping Supervisor in Winston-Salem, NC to lead rooms and public areas to the highest cleanliness and service standards.

You will train and mentor staff, inspect rooms for quality, and respond promptly to guest requests, maintaining records and enforcing safety procedures. Strong communication and leadership are essential to drive guest satisfaction and operational excellence.