Housekeeping Supervisor — Lead Rooms & Teams

MasterCorp, Inc.; Gatlinburg (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Vision

Dental

Paid Time Off

Paid Training

Refer a Friend Bonus

Full-time and part-time positions

Job summary

MasterCorp, Inc. is seeking a Timeshare Supervisor/Inspector to oversee cleaning teams at our resort properties. You will ensure high cleaning standards, timeliness, and safe operations.

Responsibilities include assigning duties, prepping rooms, training staff, reporting maintenance, inspecting units, and maintaining inventory. We offer competitive pay and a full benefits package, with opportunities for growth.

Qualifications

• A high school diploma or equivalent combination of education and work experience.
• Demonstrated motivational skills.
• Strong work ethic.
• Ability to train others.
• Desire to help others.
• Work irregular hours.

Responsibilities

• Develop and maintain a high standard of excellence within staff.
• Assign duties to housekeeping personnel.
• Prep rooms for housekeepers during busy/peak periods.
• Clean rooms using MasterCorp’s 7-step to clean process during busy/peak periods.
• Assist in the training of staff, both existing and new recruits.
• Report unit maintenance issues as per company procedure.
• Examine carpets, drapes, and furniture for stains, damage or wear and report as necessary.
• Inspect and prepare clean units and report them as vacant and ready.
• Inspect units and complete the required amount of report cards per week.
• Replace kitchen inventory and supplies as needed.
• Assist in maintaining storage closets are clean and organized.
• Report lost and found items to Executive Housekeeper.
• Ensure a safe working environment at each site and office.
• Willing and able to perform all duties related to site operation as directed by the Executive Housekeeper.
• Ensure a sense of urgency exists within housekeeping staff so units are turned on time.
• Personal timeliness, be prompt with all assignments and appointments.
• Utilize supplies and equipment efficiently and effectively.
• Perform inventory and linen supplies.
• Assist in linen inventories as directed.
• Responsible for time efficiency of direct reports.
• Assist in solving guest complaints promptly.
• Cultivate and develop strong, positive customer relations.
• Willing and able to assist resorts guests and owners.
• Knowledgeable of the resort.
• Other duties and tasks as assigned in conjunction with services contracted with the client.

Skills

Strong work ethic

Motivational skills

Ability to train others

Desire to help others

Flexible hours

Education

High school diploma or equivalent

Job description

MasterCorp, Inc. is seeking a Timeshare Supervisor/Inspector to oversee cleaning teams at our resort properties. You will ensure high cleaning standards, timeliness, and safe operations.

Responsibilities include assigning duties, prepping rooms, training staff, reporting maintenance, inspecting units, and maintaining inventory. We offer competitive pay and a full benefits package, with opportunities for growth.