Housekeeping Supervisor: Lead Rooms & Guest Experience

Westin Baltimore; Linthicum (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with matching

Hotel room discounts

Job summary

Westin BWI in Linthicum, MD is seeking a Housekeeping Supervisor to maintain high standards of cleanliness and guest satisfaction. You will supervise housekeeping staff, provide coaching, and ensure compliance with health and safety protocols while managing resources efficiently.

The role requires effective communication and prior housekeeping experience, with the ability to lift up to 100 lbs. This is a full-time position with a focus on teamwork and guest service.

Qualifications

• Housekeeping experience preferred.
• Ability to grasp, lift, carry or move materials up to 100 lbs.
• Effective verbal and written communication skills.

Responsibilities

• Supervise the housekeeping staff; provide open communication, training, coaching, and counseling and provide performance feedback to ensure efficiency.
• Interview, hire, train, evaluate performance, address issues and take disciplinary actions when needed.
• Supervise and inspect cleaning of guest rooms, turndown service, public areas and back of the house; ensure compliance with health and safety standards.
• Assign tasks to staff and manage supply distribution to control inventory and expenses.
• Respond to guest requests and concerns to maintain high guest satisfaction; log Lost and Found items as needed.
• Implement emergency training and procedures to protect guests, staff and assets.

Skills

Communication skills

Housekeeping experience

Job description

Westin BWI in Linthicum, MD is seeking a Housekeeping Supervisor to maintain high standards of cleanliness and guest satisfaction. You will supervise housekeeping staff, provide coaching, and ensure compliance with health and safety protocols while managing resources efficiently.

The role requires effective communication and prior housekeeping experience, with the ability to lift up to 100 lbs. This is a full-time position with a focus on teamwork and guest service.