Hotel Housekeeping Supervisor: Lead Team & Guest Experience

HEI Hotels & Resorts; Linthicum (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Hotel room discounts

Job summary

Westin BWI, part of HEI Hotels & Resorts, is seeking a Housekeeping Supervisor in Linthicum, MD to maintain a safe and clean environment for guests and staff. You will provide direction and support to the Housekeeping Team and oversee daily operations.

Responsibilities include supervising staff, coaching, interviewing, hiring, and training; inspecting guest rooms and public areas; assigning tasks; managing supplies; and addressing guest requests to ensure exceptional cleanliness and service.

Qualifications

• Previous housekeeping supervisory experience preferred.
• Able to lift up to 100 lbs and move supplies.
• Strong verbal and written communication skills.

Responsibilities

• Supervise housekeeping staff, provide training and performance feedback.
• Interview, hire, train, and address performance issues as needed.
• Supervise cleaning of guest rooms, public areas and back of house to maintain cleanliness and safety standards.
• Assign tasks and monitor special requests to ensure smooth operations.
• Manage supplies and inventory at shift start to control costs and ensure availability.
• Respond to guest requests and concerns to maintain guest satisfaction.
• Log items in Lost and Found and respond to inquiries as needed.
• Implement emergency procedures and safety trainings for staff and guests.
• Adhere to attendance rules and perform other duties as assigned.

Skills

Housekeeping experience

Effective communication

Physical stamina

Job description

Westin BWI, part of HEI Hotels & Resorts, is seeking a Housekeeping Supervisor in Linthicum, MD to maintain a safe and clean environment for guests and staff. You will provide direction and support to the Housekeeping Team and oversee daily operations.

Responsibilities include supervising staff, coaching, interviewing, hiring, and training; inspecting guest rooms and public areas; assigning tasks; managing supplies; and addressing guest requests to ensure exceptional cleanliness and service.