Housekeeping Supervisor — Lead & Elevate Guest Rooms

Hilton; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

110 travel nights discount

ESPP - stock purchase program

Paid parental leave

Caregiving concierge

Crisis concierge

Mental health resources

Generous PTO

Health & welfare benefits

Retirement plans

Job summary

Embassy Suites by Hilton South Bend at Notre Dame is seeking a Housekeeping Supervisor to lead the daily housekeeping team and uphold high cleanliness and guest satisfaction standards. The role involves supervising Room Attendants and Housepersons, inspecting room readiness, and coordinating with Engineering for maintenance needs.

The position requires flexible AM/PM shifts, including weekends and holidays, to ensure consistent service levels and a memorable stay for guests at this premier

Qualifications

• Supervises and trains teams to meet cleanliness and quality standards.
• Delivers friendly, professional guest service and support.
• Promotes teamwork and accountability to achieve service goals.

Responsibilities

• Supervise the housekeeping team: Lead, train, oversee, and evaluate Room Attendants and Housepersons to ensure cleanliness and quality standards in guest rooms and public areas
• Oversee room readiness: Assign, inspect, and verify room status, promptly reporting any discrepancies
• Oversee operational logistics: Monitor work schedules, payroll reports, stock room and cart inventory, and the lost and found program
• Coordinate maintenance needs: Partner with Engineering and Property Operations to address repair and maintenance issues
• Support housekeeping operations: Perform Room Attendant and Houseperson responsibilities as needed to maintain service levels
• Delight our guests: Address special guest needs in a timely, friendly, and professional manner

Skills

Supervisory skills

Customer service

Team leadership

Attention to detail

Job description

Embassy Suites by Hilton South Bend at Notre Dame is seeking a Housekeeping Supervisor to lead the daily housekeeping team and uphold high cleanliness and guest satisfaction standards. The role involves supervising Room Attendants and Housepersons, inspecting room readiness, and coordinating with Engineering for maintenance needs.

The position requires flexible AM/PM shifts, including weekends and holidays, to ensure consistent service levels and a memorable stay for guests at this premier