HOUSEKEEPING SUPERVISOR- HOTEL HOSPITALITY

ADP, Inc.; Springfield (IL); On-site; USD 22,000 - 23,000; Full time

Job summary

Spark by Hilton in Springfield, IL is seeking a Housekeeping Supervisor to lead the housekeeping and laundry operations, ensuring cleanliness and guest satisfaction. The role will involve directing staff, maintaining standards, and coordinating with hotel leadership.

You will oversee room and public area cleanliness, inventory management, and staff training, with the ability to work weekends/holidays and report to the General Manager. This is a full-time on-site position at our hotel.

Qualifications

• Customer service experience in any service establishment.
• Ability to speak English fluently.
• Medically fit; in overall good general health.
• Carrying or lifting items weighing up to 50 pounds.
• Pulling and pushing up to 150 pounds.
• Frequent standing up and moving about the facility.
• Frequently bending, stooping, and kneeling.
• Frequently handling objects and equipment.
• Willing to work weekends, and/or holidays.

Responsibilities

• Directs housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing duties personally or through subordinate supervisors.
• Supervision of the housekeeping and laundry operation to ensure quality standards are met.
• Ensures the department is operated in accordance with the hotel standards and procedures and follows all guidelines.
• Provides prompt, courteous, and professional guest service.
• Provide timely feedback to supervisor or General Manager.
• Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.
• Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with responsibility.
• Assist with training of employees and ensuring tools and equipment are available.
• Must understand PAR levels and manage monthly linen/terry inventory.
• Recruitment assistance for department.
• Inspect rooms and public areas for cleanliness and condition of furnishings and equipment.
• Oversee linens and bathroom item inventory and storage.
• Report damages, breakages, or decommissions to duty manager for resolution and/or charge.
• Notify management for housekeeping staffing, materials or equipment needs.
• Notify management when par levels for supplies and equipment are insufficient.
• Maintain procedures for security of lost and found items.
• Maximize use of resources and manage costs per guidelines.
• Identify training needs and suggest training requirements to management.
• Respond to guest complaints and special requests; inform Front Office Manager/General Manager.

Skills

Customer service

English fluency

Physical stamina

Lifting up to 50 lbs

Pushing up to 150 lbs

Mobility and movement

Bending/kneeling

Handling equipment

Weekend/holiday work

Job description

HOUSEKEEPING SUPERVISOR- HOTEL HOSPITALITY

Housekeeping Supervisor Full Time Spark by Hilton, Springfield, IL, US

3 days ago Requisition ID: 1577

Salary Range: $16.00 To $16.50 Hourly

Reports To: General Manager

Requirements

• Customer Service experience in any service establishment.
• Ability to speak English fluently.
• Medically fit; in overall good general health
• Carrying or lifting items weighing up to 50 pounds
• Pulling and pushing up to 150 pounds
• Frequent standing up and moving about the facility
• Frequently bending, stooping, and kneeling.
• Frequently handling objects and equipment
• Willing to work weekends, and/or holidays.

Summary

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment

by performing the following duties personally or through subordinate supervisors.

General Responsibilities

• Supervision of the housekeeping and laundry operation to ensure quality standards are met.
• Ensures the department is operated in accordance with the standards and procedures of the hotel and follows all guidelines.
• Provides prompt, courteous, and professional guest service.
• Provide timely feedback to supervisor or General Manager.

Specific Responsibilities

• Ensure standards of cleanliness, hygiene and tidiness in all rooms, corridors, and public areas.
• Assignment of rooms to housekeeping staff, instructing, delegating, and controlling staff with responsibility.
• Assist with training of employees and ensuring that they have the tools and equipment needed to effectively carry out their job duties.
• Must be able to understand PAR levels and must consistently turn in monthly supply linen/terry inventory.
• Responsible to assist in employee recruitment for their department.
• Inspect all assigned rooms and public areas to ensure furnishings, equipment, linens are clean and in.
• Overseeing the ordering, delivery, count and storage of all linens and all items including bathroom items,
• Ensure fouling, breakages, or decommissions (whether caused by guests) are reported immediately to the duty manager for resolution and/or charge.
• Notify the management to the needs of housekeeping staff, materials or equipment as required.
• Notify management when par levels for supplies and equipment are insufficient.
• Maintain procedures for security of lost and found items.
• Maximizing the use of all resources and maintaining costs as per the guidelines.
• Identifying departmental training needs and recommending to management training requirements on a regular basis.
• Respond to guest complaints, special requests, repairs, and ensures to inform the Front Office Manager or General Manager.
• Provide product quality standards and optimum service to hotel guests.
• Ensure customer satisfaction is maintained.
• Ability to work flexible hours to meet the needs of the hotel.
• Promote teamwork and quality service through daily communications and coordination with other departments.
• Assist with other duties as assigned.

Performance Standards

Annual performance evaluations are subjected to contributions of measurable value to hotel metrics and

• Well-groomed and professional appearance
• Self-motivated
• Cooperative
• Good team player
• Good listener
• Detail oriented