Housekeeping Supervisor - Hotel

Blue Water; Ocean City (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Property discounts

Job summary

Blue Water in Ocean City, MD seeks a Housekeeping Supervisor to oversee cleaning staff, assign duties, and ensure rooms are spotless and guest-ready. You will investigate complaints, coordinate inter-departmental activities, and train staff on policies and equipment.

The role requires strong leadership, exceptional communication, and a commitment to safety. The ideal candidate has at least 2+ years in hospitality housekeeping, thorough knowledge of cleaning materials and equipment, and a

Qualifications

• Minimum 2+ years of hospitality experience in housekeeping.
• Solid knowledge of cleaning materials, equipment and procedures.
• Proven ability to supervise a team and handle emergencies calmly.

Responsibilities

• Assigns workers their duties and inspects work for cleanliness.
• Investigates complaints and takes corrective action.
• Prepare lists of rooms to clean and assign work accordingly.
• Coordinate work activities across departments.
• Conduct orientation and in-service training on policies and equipment.
• Perform cleaning duties during emergencies or staff shortages.
• Assess building needs and recommend repairs or replacements.
• Issue supplies and oversee safe use of equipment.
• Ensure property is clean, orderly and guest-ready.
• Maintain regular attendance and perform other duties as assigned.

Skills

Supervisory skills

Staff training

Emergency response

Communication skills

Guest service focus

Attention to detail

Education

High school diploma or GED

Job description

INTRODUCTION TO ROLE: Start date: January 1st 2027

The Housekeeping Supervisor oversees the work of cleaning personnel to ensure clean, orderly, and attractive rooms and suites at resorts. The supervisor may assign duties, inspect work, investigate complaints about housekeeping service and equipment, and take corrective action. The supervisor may also purchase housekeeping supplies and equipment, take periodic inventories, screen applicants, train new employees, and recommend dismissals.

Benefits eligibility:

• Full-time roles are eligible for: Health, Dental, Vision, 401K & property discounts
• Seasonal roles are not eligible for health benefits
  • Seasonal roles are eligible for sick time and holiday pay.

WHO WE ARE LOOKING FOR:

• Thorough knowledge of housekeeping procedures, cleaning materials, and equipment
• Ability to supervise and work with employees
• Ability and willingness to respond to emergencies
• Tact and resourcefulness in dealing with the public
• Strong communication skills
• Effective Leadership Practices

WHAT YOU WILL WORK ON:

Reasonable accommodation may be provided to enable individuals with disabilities to perform essential functions.

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness
• Investigate complaints regarding housekeeping service and equipment and take corrective action
• Obtains a list of rooms to be cleaned immediately and a list of prospective check-outs or discharges to prepare work assignments
• Coordinates work activities among departments
• Conducts orientation training and in-service training to explain policies and work procedures and to demonstrate the use and maintenance of equipment
• Performs cleaning duties in cases of emergency or staff shortage
• Examines the building to determine the need for repairs or replacement of furniture or equipment and makes recommendations to management
• Issues supplies and equipment to workers
• Makes recommendations to improve service and ensure more efficient operation
• Maintain lost and found control point
• Oversee safe use of cleaning equipment and supplies
• Ensure the property is clean, orderly, well-manicured, and always guest-ready.
• Performs other duties as assigned
• Provides regular and reliable attendance

WHO YOU WILL WORK WITH:

The Housekeeping Supervisor reports to the General Manager. Oversees the day-to-day responsibilities of the housekeeping staff.

WHAT YOU BRING:

• High school diploma or GED equivalent
• At least 2+ years of hospitality experience in housekeeping

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl. The employee is frequently required to climb or balance.The employee is occasionally required to talk or hear. The employee must often lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.