Housekeeping Supervisor

Performance Hospitality; Orlando (FL); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Competitive Salary

Performance Bonuses

Health Benefits

401(k) with company match

Paid Time Off

Professional Development

Employee Discounts

Wellness Programs

Flexible scheduling

Job summary

Performance Hospitality is seeking a hands-on Housekeeping Supervisor in Orlando to lead shift operations, inspect rooms and public areas to brand standards, and coach attendants. You will manage staffing, inventory, safety, and quality control while coordinating with Front Office for room status.

The role requires 1-3+ years in housekeeping with lead experience, strong attention to detail, and knowledge of PMS/CMMS tools like Opera, Cloud PMS, HotSOS, and Quore. A flexible schedule is needed.

Qualifications

• 1-3+ years housekeeping experience; prior lead/supervisor experience preferred.
• Strong eye for detail with consistent inspection standards; effective coach and communicator (bilingual a plus).
• Working knowledge of PMS and CMMS/inspection tools (Opera/Cloud PMS, HotSOS/Quore) and Microsoft 365/Google Workspace.
• Organized, dependable, and calm under pressure; able to prioritize and meet deadlines.
• Flexible availability (weekends/holidays as needed); reliable attendance.

Responsibilities

• Shift Leadership: Open/close department; assign room boards/areas; adjust staffing to occupancy and priorities (VIPs, early arrivals, stays/turns).
• Inspections & Quality: Inspect rooms and public areas to SOP/brand standards; document deficiencies; coach for corrections and prevent repeat issues.
• Training & Coaching: Onboard new associates; conduct huddles and skill refreshers (bathroom detail, bed standards, time management, chemical safety).
• Productivity & Labor: Track daily credits and re-clean rates; manage breaks and redeploy staff to meet turn times and reduce OOO/OOI rooms.
• Guest Service & Recovery: Respond to guest requests and service recovery with urgency and professionalism; coordinate with Front Office on room status.
• Maintenance Coordination: Create/follow up on work orders in CMMS (e.g., HotSOS/Quore); verify repairs and return rooms to service quickly.
• Inventory & Linen Control: Maintain pars of linens, amenities, and chemicals; organize closets and carts; support monthly counts and rag-out procedures.
• Safety & Compliance: Enforce OSHA, PPE, and SDS/chemical handling; uphold key control, privacy/DND, and Lost & Found policies; keep logs current.
• Public Areas/Laundry Support: Assist with lobby/restroom checks and laundry staging as needed; support deep cleans and quarterly projects.
• Reporting: Complete inspection forms, productivity logs, incident reports, and shift handoffs accurately and on time.

Skills

Attention to detail

Coaching

Bilingual (plus)

Communication

PMS/CMMS knowledge

Education

High School diploma

Tools

Opera/Cloud PMS

HotSOS/Quore

Microsoft 365/Google Workspace

Job description

Job Details: Job Location: Courtyard by Marriott - Orlando, FL 32819, Position Type: Full Time, Education Level: High School, Salary Range: $18.00 - $18.42 Hourly, Travel Percentage: None, Job Shift: Any, Job Category: Hospitality - Hotel, The Housekeeping Supervisor leads the shift to ensure pristine guestrooms, public areas, and back-of-house spaces. You’ll assign boards, inspect rooms, coach attendants, manage supplies, and drive safety and quality standards that elevate the guest experience.

Key Responsibilities

• Shift Leadership: Open/close department; assign room boards/areas; adjust staffing to occupancy and priorities (VIPs, early arrivals, stays/turns).
• Inspections & Quality: Inspect rooms and public areas to SOP/brand standards; document deficiencies; coach for corrections and prevent repeat issues.
• Training & Coaching: Onboard new associates; conduct huddles and skill refreshers (bathroom detail, bed standards, time management, chemical safety).
• Productivity & Labor: Track daily credits and re-clean rates; manage breaks and redeploy staff to meet turn times and reduce OOO/OOI rooms.
• Guest Service & Recovery: Respond to guest requests and service recovery with urgency and professionalism; coordinate with Front Office on room status.
• Maintenance Coordination: Create/follow up on work orders in CMMS (e.g., HotSOS/Quore); verify repairs and return rooms to service quickly.
• Inventory & Linen Control: Maintain pars of linens, amenities, and chemicals; organize closets and carts; support monthly counts and rag-out procedures.
• Safety & Compliance: Enforce OSHA, PPE, and SDS/chemical handling; uphold key control, privacy/DND, and Lost & Found policies; keep logs current.
• Public Areas/Laundry Support: Assist with lobby/restroom checks and laundry staging as needed; support deep cleans and quarterly projects.
• Reporting: Complete inspection forms, productivity logs, incident reports, and shift handoffs accurately and on time.

Benefits We Offer

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

Performance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO)

PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees.

Qualifications

• 1-3+ years housekeeping experience; prior lead/supervisor experience preferred.
• Strong eye for detail with consistent inspection standards; effective coach and communicator (bilingual a plus).
• Working knowledge of PMS and CMMS/inspection tools (Opera/Cloud PMS, HotSOS/Quore) and Microsoft 365/Google Workspace.
• Organized, dependable, and calm under pressure; able to prioritize and meet deadlines.
• Flexible availability (weekends/holidays as needed); reliable attendance.

Physical Requirements

• Stand/walk for extended periods; frequent bending, kneeling, reaching, stair climbing.
• Lift, push, or pull up to 40-50 lbs (linen bags, carts, equipment).
• Work around cleaning chemicals (training/PPE provided).