Housekeeping Supervisor: Guest Experience Leader

Camelback Resort; Hyannis (MA); On-site; USD 40,000 - 54,000; Full time

Job summary

Peregrine Hospitality in Hyannis is seeking a housekeeping supervisor with leadership experience to open and close the Housekeeping and Laundry operations, supervise associates, and ensure cleanliness standards.

Responsibilities include inspecting guestrooms daily, coordinating with other departments, maintaining logs, issuing keys, and training on safety and 4 Keys service standards. Pay is $20 per hour with flexible shifts and growth opportunities.

Qualifications

• Education: High School diploma or GED equivalence.
• Experience: Minimum 1 years’ experience in housekeeping leadership or Inspector/ress role.
• Additional: Will be required to work flexible scheduled shifts based on business needs.

Responsibilities

• Comply at all times with Brand standards and OSHA regulations.
• Manage the daily operations of opening and closing of the Housekeeping and Laundry departments.
• Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.
• Prepare and monitor VIP rooms, special guests , and requests.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Monitors vacant rooms, check out rooms, and stayovers and communicates pertinent information with the front office.
• Maintain a complete and accurate set of logs and room status.
• Responsible for assigning or reassigning room lists to room attendants.
• Support and supervise the assignments of houseperson and laundry attendants.
• Issues proper keys to authorized personnel.
• Training on cleanliness standards.
• Lead daily stand up and pre-shift meetings.
• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
• Be aware of and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
• Monitor quality and cleanliness Brand standards and meet the expectations of the guests on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
• Provides services that are above and beyond for customer satisfaction and retention.
• Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.
• Ensure all associates are safety conscious and trained in safe work practices.
• Ensure associates exceed service and cleanliness standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

Skills

Bilingual (Spanish/English)

Microsoft Office

Strong leadership

Teamwork

Flexible schedule

Education

High School diploma or GED

Job description

Peregrine Hospitality in Hyannis is seeking a housekeeping supervisor with leadership experience to open and close the Housekeeping and Laundry operations, supervise associates, and ensure cleanliness standards.

Responsibilities include inspecting guestrooms daily, coordinating with other departments, maintaining logs, issuing keys, and training on safety and 4 Keys service standards. Pay is $20 per hour with flexible shifts and growth opportunities.