Housekeeping Supervisor: Guest Experience Lead

Kampgrounds-of-America; Townsend (TN); On-site; USD 32,000 - 46,000; Full time

Job summary

Kampgrounds of America in Townsend, TN is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, assign duties, and ensure KOA standards and guest satisfaction.

The role requires leading a team, training staff, maintaining inventory, performing quality inspections, and upholding safety regulations in a fast-paced environment. This is a local to Townsend/Maryville position with varied shifts, including nights and weekends.

Qualifications

• High School Diploma or equivalent.
• Minimum two years’ experience in housekeeping or related field.
• Hear and speak the English language fluently.
• Strong decision-making ability.
• Ability to motivate, lead and develop a team.
• Strong working knowledge and hands-on experience of housekeeping and janitorial procedures.
• Comfortable in a fast-paced and high-pressure environment.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.
• Valid driver’s license.

Responsibilities

• Organize employee shifts according to needs, trains and motivates team members, maintains stock and monitors inventory levels, and orders cleaning supplies.
• Maintain quality control standards, investigating complaints regarding housekeeping service and equipment, and taking corrective action.
• Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry.
• Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly.
• Ensure supplies are available for use by team members in their work.
• Effectively communicate each day’s activities and problems to the GM or AGM.
• Ensure adherence to quality standards and health and safety regulations.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Maintain property by following the quality assurance manual under the direction of the GM.
• Directed by GM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Job description

Kampgrounds of America in Townsend, TN is seeking a Housekeeping Supervisor to oversee daily housekeeping operations, assign duties, and ensure KOA standards and guest satisfaction.

The role requires leading a team, training staff, maintaining inventory, performing quality inspections, and upholding safety regulations in a fast-paced environment. This is a local to Townsend/Maryville position with varied shifts, including nights and weekends.