TGS - Housekeeping Supervisor

Kampgrounds of America, Inc.; Townsend (DE); On-site; USD 36,000 - 52,000; Full time

Job summary

Kampgrounds of America, Inc. in Townsend, Delaware is seeking a Housekeeping Supervisor to oversee daily housekeeping operations at our Townsend/Maryville area location.

You will lead, train, and motivate the housekeeping team to maintain KOA standards and guest satisfaction, including shift planning, quality checks, and safety compliance. The ideal candidate has a high school diploma or equivalent, at least two years in housekeeping, strong leadership, and the ability to work nights, weekends,

Qualifications

• High School Diploma or equivalent.
• Minimum two years’ experience in housekeeping or related field.
• Hear and speak the English language fluently.
• Strong decision‑making ability.
• Ability to motivate, lead and develop a team.
• Strong working knowledge and hands‑on experience of housekeeping and janitorial procedures.
• Comfortable in a fast‑paced and high‑pressure environment.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.
• Valid driver’s license.

Responsibilities

• Organize employee shifts according to needs, trains and motivates team members, maintains stock and monitors inventory levels, and orders cleaning supplies.
• Maintain quality control standards, investigating complaints regarding housekeeping service and equipment, and taking corrective action.
• Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry.
• Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly.
• Ensure supplies are available for use by team members in their work.
• Effectively communicate each day’s activities and problems to the GM or AGM.
• Ensure adherence to quality standards and health and safety regulations.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Maintain property by following the quality assurance manual under the direction of the GM.
• Directed by GM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Skills

Leadership

Team management

Decision making

English fluency

Time management

Communication

Education

High School Diploma or equivalent

Job description

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

Summary

THIS IS A LOCAL TO TOWNSEND/MARYVILLE POSITION. The Housekeeping Supervisor (HS) oversees the day-to-day operations of the housekeeping department. The Housekeeping Supervisor monitors the work activities of the housekeeping team to ensure that they are providing a clean, orderly, and attractive environment for guests. This position assigns duties accordingly while quality inspecting all aspects performed by their team to make KOA standards are met and reviews customer satisfaction.

Essential Duties and Responsibilities

• Organize employee shifts according to needs, trains and motivates team members, maintains stock and monitors inventory levels, and orders cleaning supplies.
• Maintain quality control standards, investigating complaints regarding housekeeping service and equipment, and taking corrective action.
• Train new employees on proper techniques for various cleaning tasks such as cleaning accommodation units and washing laundry.
• Conduct regular inspections of restrooms, accommodation units, private and public spaces to ensure they are clean and orderly.
• Ensure supplies are available for use by team members in their work.
• Effectively communicate each day’s activities and problems to the GM or AGM.
• Ensure adherence to quality standards and health and safety regulations.
• Prepare reports as required, relating to procedures, efficiency, scheduling, attendance, etc.
• Maintain property by following the quality assurance manual under the direction of the GM.
• Directed by GM, monitor and implement the department safety program, which ensures all OAK employees work in a safe and hazard free environment that complies with various local, state, and federal safety requirements.

Non-Essential Duties and Responsibilities

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Required Education and Experience

• High School Diploma or equivalent.
• Minimum two years’ experience in housekeeping or related field.
• Hear and speak the English language fluently.
• Strong decision‑making ability.
• Ability to motivate, lead and develop a team.
• Strong working knowledge and hands‑on experience of housekeeping and janitorial procedures.
• Comfortable in a fast‑paced and high‑pressure environment.
• Ability to maintain confidentiality.
• Able to work nights, weekends, and holidays.
• Valid driver’s license.

Physical Demands and Working Conditions

• Work is performed indoors and outdoors and may involve exposure to varying weather conditions
• Must be able to lift and carry up to 10 pounds regularly, lift or carry up to 25 pounds or more occasionally with assistance.
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead and move safely over uneven terrain.
• Use of repetitive motion, standing, bending, sitting, lifting, and walking.
• Noise levels may be moderate to loud.
• May be exposed to dust, pollen, grasses, landscaping, and various chemicals and moving mechanical equipment.
• Use of personal protective equipment required where necessary.
• Will experience occasional interruptions and shifting priorities.
• Valid driver’s license required, this position may be expected to drive a motorized vehicle which requires close and distance vision, sitting, seeing and reading signs, traffic signals, etc.

KOA does not sponsor Visas

KOA currently does not pay or withhold taxes in the following states:

Alabama Idaho North Dakota
Alaska Louisiana Rhode Island
Delaware Mississippi South Dakota
District of Columbia Nebraska Vermont
Hawaii New Hampshire West Virginia
Wisconsin

Kampgrounds Of America, Inc. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status.