Housekeeping Supervisor | Full Time

Founders Inn and Spa Tapestry Collection by Hilton; Virginia Beach (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

The Housekeeping Supervisor at Founders Inn and Spa leads the housekeeping team to ensure impeccable cleanliness and hospitality. This role includes training staff, overseeing daily operations, and maintaining high standards in guest environments. A degree and supervisory experience are required, along with strong organizational, decision-making, and communication skills.

Benefits

401(k) Matching

Comprehensive Health Insurance

Global Hilton Travel Discounts

Generous Paid Time Off

Exclusive Discounts on spa services and dining

100% Tuition Remission at Regent University

Complimentary Employee Meals

Career Growth opportunities

Qualifications

• Six months supervisory or one year comparable housekeeping experience required.
• 1-2 years supervisory experience in a hotel preferred.
• Physical ability to lift up to 150 lbs, climb stairs, and stand/walk for extended periods.

Responsibilities

• Ensure cleanliness and appearance of rooms and public areas.
• Train and mentor housekeeping staff.
• Report maintenance deficiencies and expedite guest requests.

Skills

Organizational skills

Decision-making skills

Problem-solving skills

Verbal communication

Written communication

Team motivation

Education

High school diploma

Job description

As the Housekeeping Supervisor, you’ll lead our housekeeping team to deliver spotless, welcoming environments in guest rooms, corridors, and public spaces. You’ll oversee daily operations, train and mentor staff, and ensure every corner of the property reflects our high standards of cleanliness and hospitality.

Key Responsibilities

The Housekeeping Supervisor’s primary responsibilities will include:

• Visually inspect suites, guest rooms and corridors for cleanliness and appearance.
• Prepare work orders to shampoo carpets and order supplies to maintain par stock in linen closets.
• Train and monitor performance of room attendants and the house person staff.
• Exercise good judgment, as well as provide organization, instruction, guidance, communication and counseling.
• Assign staff to their designated work areas and ensure that all jobs are completed within the shift.
• Prepare P.M. room status report.
• Take requested inventories of furniture, fixtures, equipment and supplies.
• Ensure that both carts and linen/supply closets are kept clean, neat, and stocked according to departmental guidelines.
• Report all maintenance deficiencies in guest rooms, corridors and public space areas to the Engineering Department immediately.
• Expedite special guest requests, such as extra towels, blankets or pillows.
• Assist room attendants and house person in securing all supplies and tools necessary for the completion of their jobs as the need arises.
• Report all suspicious persons or actions, hazardous conditions, etc. to a Supervisor immediately.
• Greet guests in hallways or when passing by.
• Respond to guest questions.
• Provide guest assistance, directions, and information as requested.
• Provide instruction and/or guidance for guest and employee safety in the event of a fire or other emergency situations.
• Other duties as assigned such as assisting Room Attendants or cross-training when necessary.

Qualifications:

• Education – High school diploma required.
• Experience – Minimum six months supervisory experience or one year of comparable Housekeeping experience acceptable
• 1-2 years of supervisory experience in a hotel position preferred

Skills & Abilities:

• Strong organizational, decision-making, and problem-solving skills
• Excellent verbal and written English communication, bilingual proficiency is a plus
• Physical ability to lift up to 150 lbs, climb stairs, and stand/walk for extended periods
• Proven ability to train, direct, and motivate a team

Core Competencies:

• Leadership & Coaching: Inspire, mentor, and develop staff to exceed cleanliness standards
• Attention to Detail: Maintain impeccable guest environments through thorough inspections
• Team Collaboration: Coordinate effectively with other departments to enhance guest satisfaction
• Guest-Centric Mindset: Anticipate and respond to guest needs with professionalism and warmth
• Safety & Compliance: Demonstrate unwavering commitment to workplace safety and regulatory standards

Comprehensive Benefits Package
We offer a competitive and comprehensive benefits package designed to support your well-being, personal growth, and work-life balance, including:

• 401(k) Matching to help you plan for your future
• Comprehensive Health Insurance(Medical, Dental, and Vision)
• Global Hilton Travel Discounts for leisure and business travel
• Generous Paid Time Offfor personal and vacation time
• Exclusive Discounts on spa services and dining at our property
• 100% Tuition Remission at Regent University, with a 25% tuition discount for spouses and dependents
• Complimentary Employee Meals during shifts
• Career Growth: opportunities for advancement, skill development, cross-departmental experience, and networking, all within a dynamic and supportive work environment

Why Join Us?

At Founders Inn and Spa, we’re more than just a workplace—we’re a community dedicated to delivering exceptional guest experiences. Joining our team means becoming part of an organization that values your growth, supports your development, and offers opportunities for advancement. With a focus on teamwork, innovation, and a positive work environment, we empower you to bring your best self to work every day. If you’re passionate about hospitality and ready to make a difference, we’d love for you to be part of our team.

Founders Inn and Spa Tapestry Collection by Hilton