Housekeeping Supervisor - Elevate Guest Experience

Marcus Corporation; Lake Geneva (WI); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Free meal per shift

Discounted gym membership

Room discounts at Marcus Hotels &

Discounts at Marcus Hotels &Resort

Discounts at Marcus Restaurants, cafes

Free parking

Movie theater coupons

Career growth opportunities

Paid time off

Medical, dental, and vision insurance

Job summary

Marcus Hotels & Resorts seeks a diligent Housekeeping Supervisor to lead housekeeping teams at Grand Geneva Resort & Spa in Lake Geneva, WI. You will inspect rooms, public areas, and back-of-house spaces to ensure spotless standards.

The role requires 6 months of supervisory or 1 year of housekeeping experience, plus proficiency in MS Office and PMS. Flexibility for days, nights, weekends, and holidays is essential.

Qualifications

• Minimum six months of supervisory experience or one year of relevant housekeeping experience.
• Strong proficiency in Microsoft applications and Property Management Systems.
• Read and write basic English for completing reports and forms.
• Capable of providing clear direction and guidance to team members.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.

Responsibilities

• Inspect guest rooms, public areas, and corridors for cleanliness and quality, updating room status as needed.
• Monitor and evaluate the performance of housekeeping staff, ensuring tasks are completed on time and up to standard.
• Provide organization, guidance, and communication while reinforcing the resort’s high standards.
• Ensure housekeeping carts and linen closets are clean, organized, and fully stocked.
• Inspect VIP rooms and randomly check rooms for quality compliance, reporting any maintenance issues.
• Handle special guest requests and assist with deliveries, ensuring timely service.
• Maintain proper staffing levels and oversee the smooth operation of the housekeeping department.
• Report any suspicious activity or hazardous conditions to the Loss Prevention Department and respond to guest inquiries.

Skills

Supervisory experience

Microsoft applications

Property Management Systems

Read/write basic English

Clear direction and guidance

Organizational skills

Flexible availability

Education

High School education preferred

Tools

Microsoft Office

Property Management System (PMS)

Job description

Marcus Hotels & Resorts seeks a diligent Housekeeping Supervisor to lead housekeeping teams at Grand Geneva Resort & Spa in Lake Geneva, WI. You will inspect rooms, public areas, and back-of-house spaces to ensure spotless standards.

The role requires 6 months of supervisory or 1 year of housekeeping experience, plus proficiency in MS Office and PMS. Flexibility for days, nights, weekends, and holidays is essential.