Guest Experience Leader: Housekeeping Supervisor

Marcus Hotels & Resorts; Lake Geneva (WI); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Free meals

Discounted gym membership

Room discounts at Marcus Hotels &R

Discounts at Marcus Hotels & Resorts (

Discounts at Marcus Hotels & Resorts -

Free parking

Theatres coupons

Career advancement across Marcus sites

Early wage access

Paid time off

Flexible scheduling

Medical, dental, and vision insurance

401k with employer match

Job summary

The Grand Geneva Resort & Spa in Lake Geneva, WI seeks a Housekeeping Supervisor to lead room and public area cleanliness to the highest standards. You will oversee staff, ensure timely service, and uphold the resort’s exceptional guest experience.

Join Marcus Hotels & Resorts and enjoy a comprehensive benefits package, flexible scheduling, and opportunities to advance across properties nationwide.

Qualifications

• High School education preferred.
• Minimum six months of supervisory experience or one year of relevant housekeeping experience.
• Strong proficiency in Microsoft applications and Property Management Systems.
• Ability to read and write basic English for completing reports and forms.
• Capable of providing clear direction, instruction, and guidance to team members.
• Strong organizational skills with the ability to prioritize tasks and meet deadlines.
• Flexible availability, including days, nights, weekends, and holidays.

Responsibilities

• Inspect guest rooms, public areas, and corridors for cleanliness and quality, updating room status as needed.
• Monitor and evaluate the performance of housekeeping staff, ensuring tasks are completed on time and up to standard.
• Provide organization, guidance, and communication while reinforcing the resort’s high standards.
• Ensure housekeeping carts and linen closets are clean, organized, and fully stocked.
• Inspect VIP rooms and randomly check rooms for quality compliance, reporting any maintenance issues.
• Handle special guest requests and assist with deliveries, ensuring timely service.
• Maintain proper staffing levels and oversee the smooth operation of the housekeeping department.
• Report any suspicious activity or hazardous conditions to the Loss Prevention Department and respond to guest inquiries.

Skills

Supervisory experience

Microsoft Office

Property Management Systems

English literacy

Organizational skills

Communication

Flexible scheduling

Education

High School diploma or equivalent

Tools

Microsoft Office

Property Management System (PMS)

Job description

The Grand Geneva Resort & Spa in Lake Geneva, WI seeks a Housekeeping Supervisor to lead room and public area cleanliness to the highest standards. You will oversee staff, ensure timely service, and uphold the resort’s exceptional guest experience.

Join Marcus Hotels & Resorts and enjoy a comprehensive benefits package, flexible scheduling, and opportunities to advance across properties nationwide.