Housekeeping Supervisor: Elevate Guest Experience

Virgin Hotels; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Virgin Hotels in Dallas is seeking a Housekeeping Supervisor to ensure clean, well-maintained rooms and a happy housekeeping team. The role requires coordinating with the leadership team to deliver outstanding guest experiences and to train staff to meet high standards.

The ideal candidate will lead by example, prioritize guest satisfaction, and manage daily scheduling and operations with a focus on quality, safety, and teamwork.

Qualifications

• Current, legal and unrestricted ability to work in the United States.
• High school education or equivalent.
• Minimum 3 years of housekeeping experience.
• Ability to compute accurate mathematical calculations.
• Ability to clearly and pleasantly communicate in English with guests, management/co-workers, both in person and on the telephone.
• Proficient computer knowledge.
• Bilingual in English/Spanish preferred.

Responsibilities

• In helping you understand your role in working for a world class organization, the following is a list of your essential job responsibilities. Please keep in mind that this list is not all inclusive and that you may be asked to perform other job tasks by your supervisors/managers not listed below in the constant quest to provide "out of this world" customer service experience for our guests:
• Ensures higher than normal quality standards for: hotel rooms, public areas, food & beverage outlets and the heart of the house!
• Works closely with the Assistant Director of Housekeeping and Front Office team to ensure all guest preferences are executed. We love going the extra mile and putting the guest first (we hope you do too!).
• Training, training, training! And more training! Did we mention you might be training?
• It's about the money, honey! You've got some budgetary guidelines to follow - we are looking for a lean and mean scheduling machine.
• It's all about the guest! Understands flexibility, "gray areas" and see and wiggly lines.
• Loves to have FUN. Housekeeping is a hard job, sure, but we want our staff to work hard and have fun.
• The safety and security of our guests and teammates is our priority. Complies with all safety procedures and trains staff in all legal and appropriate areas.

Skills

Team player

Attention to detail

Communication skills

Conflict resolution

Enthusiastic

Techy gadgets

Education

High school education or equivalent

Job description

Virgin Hotels in Dallas is seeking a Housekeeping Supervisor to ensure clean, well-maintained rooms and a happy housekeeping team. The role requires coordinating with the leadership team to deliver outstanding guest experiences and to train staff to meet high standards.

The ideal candidate will lead by example, prioritize guest satisfaction, and manage daily scheduling and operations with a focus on quality, safety, and teamwork.