Housekeeping Supervisor | Buffalo Marriott LECOM HARBORCENTER

Shaner Hotels; Buffalo (NY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401k

Paid time off

Marriott discounts

Complimentary hotel stays

Free meals per shift

Transit accessible

Job summary

Shaner Hotels is seeking a full-time Housekeeping Supervisor for the Buffalo Marriott LECOM Harborcenter, located in downtown Buffalo. You will lead a team, ensure daily procedures are followed, and maintain high cleanliness standards across the hotel.

The role requires flexibility, weekend/holiday shifts, strong communication, and experience in hospitality housekeeping. Benefits include health insurance, 401k, paid time off, and Marriott employee discounts.

Qualifications

• Prior housekeeping experience in hospitality; supervisory experience is a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Skills

Supervisory experience

Reading safety rules

Communication

Bilingual English/Spanish

Cleaning techniques

Chemical handling

Equipment knowledge

Education

High school diploma or equivalent

Some college preferred

Job description

• Marriott Hotel Discounts at any Marriott property
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Job Type:

Full-time

Pay:

$19 per hour

Work Location

In person

Benefits

• Health insurance / 401k
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts at any Marriott property
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
• Handle guest complaints ensuring guest satisfaction.
• Train and develop team members and ensure all required training is complete according to standards.
• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Performs housekeeping, laundry, and houseperson functions whenever necessary.
• Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Prior housekeeping experience in the hospitality industry; supervisory experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• High school graduate or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of proper cleaning techniques, chemical handling requirements, and use of equipment.

About Us

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries. We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property. Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support. Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

About The Team

Shaner Hotels has an exciting opportunity at our 205-room Buffalo Marriott LECOM HARBORCENTER. Ideally located in downtown Buffalo's vibrant Canalside Entertainment District, our full-service hotel offers an exceptional hospitality experience in one of Western New York's premier destinations. Conveniently situated just off Interstate 190 and directly connected to KeyBank Center, home of the NHL's Buffalo Sabres, the hotel places guests within walking distance of Buffalo's waterfront attractions, restaurants, and entertainment venues. Niagara Falls, one of the world's most iconic natural wonders, is also just a short drive away. Our upscale hotel features contemporary guest rooms, premium amenities, elegant meeting and event space, a state-of-the-art fitness center, and a signature seventh-floor restaurant and bar offering breathtaking views of Lake Erie and the Buffalo skyline. Whether traveling for business, sports, meetings, or leisure, guests enjoy an exceptional stay backed by Marriott's renowned standards of service. If you're passionate about hospitality and committed to delivering memorable guest experiences, Buffalo Marriott LECOM HARBORCENTER offers an outstanding opportunity to build your career with Shaner Hotels. Join a team dedicated to excellence, teamwork, and professional growth while working at one of Buffalo's premier hospitality destinations.