Night Auditor | Buffalo Marriott LECOM HARBORCENTER

Shaner Hotels; Buffalo (NY); On-site; USD 21,593 - 30,754; Part time

Benefits offered by this job

Health insurance

Paid time off

8 paid holidays

Marriott Hotel discounts

2 complimentary night hotel stays per年

1 complimentary meal per shift worked

Located on bus and metro routes

Job summary

Shaner Hotels is seeking a part-time Night Auditor for our Buffalo property. The role balances revenue and expenses and provides front desk support during the audit shift, ensuring guest satisfaction through strong communication and service.

Requirements include a high school diploma, at least one year of customer service experience, and the ability to handle payments and reports. Bilingual English/Spanish is a plus, with benefits and convenient location noted.

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience; hotel experience preferred.
• Ability to communicate clearly with guests, management, and peers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions for guests.

Responsibilities

• Attend to guests' needs and balance daily revenue and expenses.
• Perform front desk duties during the audit shift.

Skills

Customer service

Communication

Cash handling

Hospitality

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

Shaner Hotels has an amazing opportunity at our 205‑room Buffalo Marriott LECOM HARBORCENTER. Located off I‑190 in downtown Buffalo's Canalside Entertainment District, the Buffalo Marriott LECOM HARBORCENTER is attached to Key Bank Center, the home of the NHL Buffalo Sabres. Niagara Falls, a natural wonder of the world, is just a short drive away. This hotel features modern rooms, elegant meeting space and a seventh‑floor restaurant and bar offering stunning views of Lake Erie and the Buffalo skyline.

Shaner Hotel Group

Shaner Hotels is one of the foremost award‑winning hospitality owner‑operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full‑service, select‑service, extended‑stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands, including independent locations. We provide services for investors, hotel owners and brands—including hotel development, design and construction, e‑commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com!

Job Requirements:

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish an plus.
• Knowledge of local activities and attractions appropriate for clientele.

Job Type: Part‑time

Pay: $19.00 per hour

Work Location: In person

Benefits

• Health insurance
• Paid time off
• 8 paid holidays
• Marriott Hotel discounts
• 2 complimentary night hotel stays per year at any Shaner Hotel property
• 1 complimentary meal per shift worked
• Located on bus and metro routes