Night Auditor | Buffalo Marriott LECOM HARBORCENTER

Socket.dev; Buffalo (NY); On-site; USD 23,000 - 29,000; Part time

Benefits offered by this job

Health insurance

Paid time off

8 Paid holidays

Marriott Hotel Discounts

2 Complimentary night hotel stays per

1 Complimentary meal per shift worked

Located on bus and metro routes

Job summary

Shaner Hotels in Buffalo, NY, is seeking a Night Auditor for a part-time, in-person role. You will balance daily revenue and expenses, assist guests at the front desk, and handle check-ins/outs per hotel standards.

The position requires 1+ year of customer service experience (hotel experience preferred). Bilingual English/Spanish is a plus, and computer skills are beneficial. A flexible schedule including nights is expected.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Attend to guest needs and balance revenue/expenses during the audit shift.
• Perform front desk duties when on audit shift.
• Handle check-ins and check-outs per hotel requirements.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.

Skills

Customer service

Hotel experience

Education

High school diploma

Job description

Job Type: Part-time

Pay: $19.00 per hour

Work Location: In person

Benefits:

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

Description:

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities:

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications:

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Shaner Hotel Group

Shaner Hotels is one of the hospitality industry's leading award-winning hotel owner-operators and management companies. Our growing portfolio includes more than 70 full-service, select-service, extended-stay, and resort properties, representing over 8,000 guest rooms across 14 states and three countries.

We proudly partner with many of the world's most recognized hospitality brands, as well as distinctive independent hotels, delivering exceptional guest experiences and operational excellence across every property.

Beyond hotel management, Shaner Hotels provides a comprehensive range of hospitality services for investors, hotel owners, and brand partners, including hotel development, design and construction, revenue management, e-commerce, sales and marketing, human resources, accounting, and operational support.

Whether you're joining one of our hotels or our corporate team, you'll become part of an organization committed to innovation, professional growth, and delivering outstanding hospitality. At Shaner Hotels, we invest in our people and provide opportunities to build rewarding careers across every area of the hospitality industry.

Shaner Hotels has an exciting opportunity at our 205-room Buffalo Marriott LECOM HARBORCENTER. Ideally located in downtown Buffalo's vibrant Canalside Entertainment District, our full-service hotel offers an exceptional hospitality experience in one of Western New York's premier destinations.

Conveniently situated just off Interstate 190 and directly connected to KeyBank Center, home of the NHL's Buffalo Sabres, the hotel places guests within walking distance of Buffalo's waterfront attractions, restaurants, and entertainment venues. Niagara Falls, one of the world's most iconic natural wonders, is also just a short drive away.

Our upscale hotel features contemporary guest rooms, premium amenities, elegant meeting and event space, a state-of-the‑art fitness center, and a signature seventh-floor restaurant and bar offering breathtaking views of Lake Erie and the Buffalo skyline. Whether traveling for business, sports, meetings, or leisure, guests enjoy an exceptional stay backed by Marriott's renowned standards of service.

If you're passionate about hospitality and committed to delivering memorable guest experiences, Buffalo Marriott LECOM HARBORCENTER offers an outstanding opportunity to build your career with Shaner Hotels. Join a team dedicated to excellence, teamwork, and professional growth while working at one of Buffalo's premier hospitality destinations.