Housekeeping Supervisor

Highgate; Windsor (CT); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Housekeeping Supervisor to oversee and coordinate housekeeping functions. This role is crucial for maintaining high standards of cleanliness and guest satisfaction. The ideal candidate will have supervisory experience and a strong service-oriented attitude. Join a dynamic team where your contributions will enhance guest experiences and uphold the reputation of a premier hotel brand. If you have a passion for hospitality and a keen eye for detail, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience in hotel or related field preferred.
• Previous supervisory experience is a plus.

Responsibilities

• Inspect daily work performance of Room Attendants.
• Manage Lost and Found items according to standards.
• Assist in training Housekeeping staff.

Skills

Verbal Communication

Written Communication

Supervisory Skills

Customer Service

Education

High School Diploma

College Coursework in Related Field

Job description

Compensation Type

Hourly

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an asset value exceeding $20 billion and generates over $5 billion in revenue. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. Highgate also develops bespoke hotel brands and utilizes industry-leading proprietary revenue management tools to identify and predict market dynamics, driving performance and maximizing asset value. The executive team comprises some of the industry’s most experienced hotel management leaders. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Windsor

100 Dunfey Lane, Windsor, CT 06095

Overview

The Housekeeping Supervisor is responsible for coordinating housekeeping functions in assigned sections and assumes all Housekeeping Manager responsibilities in their absence.

Responsibilities

1. Inspect Room Attendant’s work performance daily to ensure standards and productivity levels are met.
2. In the absence of the Housekeeping Manager or Assistant, inspect VIP rooms and report their availability to the Front Office.
3. Oversee the closing of floors at day’s end, ensuring carts are clean and stocked.
4. Complete, sign, and submit daily assignment records to the Housekeeping Office on time.
5. Maintain key control.
6. Manage Lost and Found items according to standards.
7. Monitor cleanliness of carts, linen closets, control closets, stairways, and landings.
8. Assign daily duties to Room and House Attendants.
9. Carry an active pager or radio to stay in contact with the Front Office and Engineering.
10. Report progress on out-of-order rooms to the Guest Services Manager.
11. Initiate and follow up on work orders for repairs and maintenance.
12. Assist in training Housekeeping staff.
13. May be required to clean rooms as needed.
14. Ensure biannual completion of cleaning projects.
15. Maintain overall guest satisfaction.

Qualifications

• High School diploma or equivalent required; college coursework in a related field is helpful.
• Two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory experience preferred.
• Ability to stand throughout the shift.
• Effective verbal and written communication skills, friendly and courteous demeanor, service-oriented attitude.