Housekeeping Supervisor

The Crescent Hotels Group; Virginia Beach (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Highly competitive wages

Exceptional benefits for you & family

401K matching

Flexible scheduling

Discounts on Crescent properties

Marriott Employee Room Rate Discount

Job summary

The Crescent Hotels & Resorts is seeking a Housekeeping Supervisor at our Delta Hotel by Marriott Virginia Beach Waterfront to lead and motivate the housekeeping team on property. You will ensure guest rooms and public spaces meet Crescent standards and client expectations while managing daily operations and safety protocols.

We offer highly competitive wages, a comprehensive benefits plan for eligible associates and families, 401K matching, flexible scheduling, and travel discounts across

Qualifications

• 2 years in hotel housekeeping.
• 1 year as housekeeping supervisor.
• English communication required.

Responsibilities

• Supervise housekeeping staff, provide training and performance feedback.
• Inspect cleaning of guest rooms, public areas, and back of house.
• Assign staff tasks and manage special requests.
• Distribute supplies at shift start and control inventory.
• Respond to guest requests and concerns to ensure satisfaction.
• Log Lost and Found items and answer inquiries.
• Implement emergency procedures to protect assets and guests.
• Maintain regular attendance and shift coverage.
• Perform other duties as assigned.

Skills

Hotel housekeeping

Housekeeping supervisor

Job description

Description

Join us at the Delta Hotel by Marriott Virginia Beach Waterfront, just steps away from Chesapeake Bay. From our casually elegant dining room to our bayside deck, come work at the perfect place to start your career in hospitality!

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!

We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

We are looking for our next great team member to join us on our Housekeeping team. We are committed to providing you with:

• Highly competitive wages


• An exceptional benefit plan for eligible associates & your family members


• 401K matching program for eligible associates


• Flexible scheduling to allow you to focus on what is important to you.


• Discounts with our Crescent managed properties in North America for you & your family members


• Marriott Employee Room Rate Discount Program

As our Housekeeping Supervisor, you will ensure the staff of housekeeping department cleans and maintains guest rooms and public space in accordance with client/guest expectations and Crescent standards of product and service.

Here is what you will be doing each day:

1. Supervise the housekeeping staff; providing open communication, training, coaching and counseling and providing performance feedback to ensure maximum efficiency.

2. Supervise and inspect the cleaning of the guest rooms, turndown service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.

3. Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.

4. Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.

5. Respond to guest requests, concerns and problems to ensure guest satisfaction.

6. Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.

7. Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.

8. Comply with attendance rules and be available to work on a regular basis.

9. Perform any other job-related duties as assigned.

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to “pitch-in” and help co- workers with Crescent job duties and be a team player. Ability to grasp, lift, carry or otherwise move materials weighing up to 100 lbs. Ability to move throughout building, bend, stoop and reach to assist other staff members, i.e., room attendants, housepersons, and inspectors to complete Crescent individual tasks if situation demands.

At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.

Qualifications

Hotel Housekeeping

Experience

• Required

  2 years:

  Hotel Housekeeping



• Required

  1 years:

  Housekeeping Supervisor

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Crescent Hotels & Resorts