Housekeeping Supervisor

Pyramid Burlington Management; United States; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive health, dental, and view

Paid time off and holidays

401(k) with employer match

Associate recognition programs

Exclusive discounts and family perks

Free employee meal daily

Job summary

Pyramid Global Hospitality is opening Dellshire Resort in Spring 2026, a distinctive pre‑build property in Wisconsin Dells. You will supervise housekeeping operations, inspect guest spaces, and coordinate daily tasks to maintain top standards while collaborating with Front Office and Engineering teams.

The role emphasizes training staff, improving guest service, and managing inventory in a fast-paced pre‑opening environment with a focus on quality, safety, and efficiency.

Qualifications

• Experience supervising housekeeping staff and daily operations.
• Ability to conduct inspections of guest rooms and public areas.
• Strong communication with Front Office and Engineering teams.

Responsibilities

• Supervise and support housekeeping staff to ensure efficient daily operations and standards.
• Inspect guest rooms, suites, corridors, and public areas for cleanliness and presentation.
• Coordinate daily assignments and ensure timely completion of cleaning tasks.
• Train, coach, and motivate team members to deliver excellent guest service.
• Communicate room status updates with Front Office and Engineering.
• Monitor inventory and manage housekeeping supply levels.
• Assist in labor hour management and scheduling based on occupancy.
• Ensure safety and adherence to SOPs.

Skills

Team supervision

Guest service

Attention to detail

Training & coaching

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Welcome to The Dellshire, a distinctive pre‑build property in the Pyramid Global Hospitality portfolio. Set to open in the Spring of 2026, this themed resort will feature a design unlike any other, offering a unique setting for future hospitality professionals. Dellshire Resort, an independent four‑star destination resort, is nestled in the scenic beauty of Wisconsin Dells. This is a rare opportunity to shape and elevate the positioning of a unique property known for its immersive guest experiences, natural surroundings, and Midwestern hospitality. As The Dellshire moves through development, future team members have the opportunity to be part of the launch of something truly special. As part of the Pyramid Global Hospitality family, you'll join a people‑first culture that values collaboration, growth, and exceptional service. If being part of a one‑of‑a‑kind opening excites you, we invite you to join our Pyramid family and apply today.

What you will have an opportunity to do:

Dellshire Resort | Opening Spring 2026

Where imagination, wonder, and togetherness come to life in extraordinary style.

Shape your success in a place built for unforgettable experiences.

At Dellshire Resort - a world‑class, medieval‑inspired destination where technology meets timeless adventure - you'll join a team dedicated to awakening imagination, wonder, and connection.

Why You’ll Love Dellshire

Be part of a resort that blends luxury and adventure into a storybook setting.

Work with a team that values creativity, collaboration, and connection.

Experience professional growth in a dynamic, pre‑opening environment with room to make your mark.

• Competitive pay


• Comprehensive health, dental, and vision coverage


• Paid time off and holidays


• 401(k) with employer match


• Associate recognition programs


• Exclusive discounts and family perks


• Free employee meal daily

What You'll Do

• Supervise and support housekeeping staff to ensure efficient daily operations and adherence to resort cleanliness standards.


• Conduct regular inspections of guest rooms, suites, corridors, and public areas for cleanliness, maintenance, and overall presentation.


• Coordinate daily assignments and ensure timely completion of cleaning tasks and guest requests.


• Train, coach, and motivate team members to deliver excellent guest service and attention to detail.


• Communicate room status updates, maintenance issues, and priorities with the Front Office and Engineering teams.


• Monitor and maintain housekeeping supply inventory, ensuring stock levels align with business needs and budget goals.


• Assist in managing labor hours and scheduling in accordance with occupancy levels.


• Ensure all housekeeping associates follow sa