Housekeeping Supervisor

InterContinental Hotels Group; San Diego (CA); On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

InterContinental Hotels Group (via Hotel Indigo) in San Diego seeks a Housekeeping Supervisor to oversee room and public area attendants, ensuring top-quality service and guest satisfaction while meeting hotel and company objectives.

Role requires a High School Diploma or equivalent and 1–2 years of housekeeping supervisory experience; fluent English is essential. Strong leadership and communication skills are expected to manage staffing and collaborate with other departments.

Qualifications

• High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience.
• Must speak fluent English.

Responsibilities

• Supervise and inspect the work of assigned room and/or public area attendants to ensure quality standards and guest satisfaction.
• Monitor performance and recommend disciplinary action per company rules.
• Promote teamwork and coordinate with other departments to deliver quality service.
• Respond to guest complaints and ensure corrective action to achieve complete guest satisfaction.
• Inspect rooms, furnishings, equipment, and public areas for cleanliness and repair; retrain staff as needed.
• Assist with scheduling and room assignments to ensure proper coverage.
• Complete paperwork and closing duties for supplies and maintenance requests.

Skills

Supervisory experience

Team leadership

Fluent English

Communication skills

Education

High School Diploma or equivalent

Job description

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

AtHotel Indigo®we deliver inspired service. In all we do, we are vibrant, curious and original.

1. Be vibrantby carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
2. Be curiousby being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
3. Be originalby building connections with our guests and being imaginative to create memorable experiences.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

• Control expenses and minimize waste within all areas of housekeeping.

PEOPLE

• Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.
• Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.
• Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

• Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
• Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

RESPONSIBLE BUSINESS

• Assist with scheduling and room assignments to ensure proper coverage.
• Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.
• Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.
• May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.
• Report, turn in, and/or log all lost and found items according to established procedures.
• May regularly assist with deep cleaning projects.
• May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests and employees.
• Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.
• Basic mathematical skills are used occasionally.
• May be required to work nights, weekends, and/or holidays.

Pay Transparency:

• The hourly pay rate for this role is $26.69. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.