Housekeeping Supervisor

IHG Hotels; California; On-site; USD 30,000 - 43,000; Full time

Benefits offered by this job

Paid time off

Medical/dental/vision insurance

401k

Job summary

IHG Hotels in the United States (Hotel Indigo brand) seeks a housekeeping supervisor to oversee room and public area attendants, ensuring high-quality service and adherence to company standards. You will drive guest satisfaction by inspecting spaces, training staff, and coordinating with other departments to resolve issues.

The role emphasizes supervisory responsibilities, cost control, and proactive communication.

Qualifications

• High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training.
• Must speak fluent English.
• This job requires ability to perform the following:
• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling
• Other: Communication and documentation skills are essential.

Responsibilities

• Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and optimum service is provided to hotel guests.
• Control expenses and minimize waste within all areas of housekeeping.
• Monitor performance and recommend disciplinary action in accordance with company rules and policies.
• Promote teamwork and quality service through daily communication and coordination with other departments.
• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.
• Inspect furnishings, rooms/suites, equipment, linens, and public areas for cleanliness and repair.

Skills

Fluent English

Supervisory experience

Guest service orientation

Education

High School Diploma or equivalent

Job description

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

At Hotel Indigo® we deliver inspired service. In all we do, we are vibrant, curious and original.

• Be vibrant by carrying ourselves in a way that says to our guests we are energetic, motivated, confident.
• Be curious by being aware of our hotel and neighborhood and going out of our way to help guests learn and discover what's going on.
• Be original by building connections with our guests and being imaginative to create memorable experiences.

DUTIES AND RESPONSIBILITIES

FINANCIAL RETURNS

Control expenses and minimize waste within all areas of housekeeping.

PEOPLE

Monitor performance and recommend disciplinary action in accordance with company rules and policies. Alert management of potentially serious issues.

Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their respective job duties.

Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

Inspect all assigned areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

RESPONSIBLE BUSINESS

Assist with scheduling and room assignments to ensure proper coverage.

Inspect storage rooms and room attendant carts for neatness, cleanliness, adequate supplies, and good repair.

Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating log books, etc.

May perform all housekeeping duties necessary including makings beds and vacuuming and cleaning guest rooms to ensure guest satisfaction.

Report, turn in, and/or log all lost and found items according to established procedures.

May regularly assist with deep cleaning projects.

May assist with other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

High School Diploma or equivalent plus 1-2 years housekeeping experience, preferably in a hotel of similar size and complexity, including some supervisory training/experience. Must speak fluent English.

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds
• Frequently standing up and moving about the facility
• Frequently handling objects and equipment to maintain the facility
• Frequently bending, stooping, and kneeling

Other:

Communication skills are utilized a significant amount of time when interacting with guests and employees.

Reading and writing abilities are utilized often when compiling departmental records, logs, or paperwork.

Basic mathematical skills are used occasionally.

May be required to work nights, weekends, and/or holidays.

Pay Transparency:

The hourly pay rate for this role is $26.69. We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.