Housekeeping Supervisor

Hyatt Hotels Corporation; Phoenix (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Hyatt Hotels Corporation is seeking a dynamic Housekeeping Team Leader for Hyatt Grand Bali to oversee the cleanliness and operation of guest rooms and floors while aligning with luxury brand standards.

You will report to the Housekeeping Assistant Manager and lead a team to deliver courteous, efficient, and flexible service, ensuring timely maintenance and optimal room status, with strong emphasis on guest satisfaction.

Qualifications

• Minimum of 1 year of solid experience as Housekeeping Team Leader in a large 5-star luxury hotel or resort.
• Diploma in Hospitality or other relevant fields. A Bachelor’s Degree is a plus.
• Strong leadership skills, train and develop team, and is a role model.
• Eloquent in English communication in both written and spoken.
• Familiarity with Property Management Systems such as OPERA.

Responsibilities

• Assist in managing all housekeeping functions for guest rooms and floors with courteous, professional service.
• Maintain cleanliness and maintenance of housekeeping equipment; schedule preventive maintenance and repairs.
• Ensure Attendants exercise discipline and courtesy in guest interactions.
• Monitor room status and maximize vacant rooms for sales.
• Handle guest inquiries and report complaints with timely follow-up.

Skills

Leadership

English communication

OPERA PMS

Time management

Team training

Customer service

Education

Diploma in Hospitality

Bachelor’s degree

Tools

OPERA

Job description

\"When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means. \"

What is your passion? Whether you are into tennis, shopping, crafts, or karaoke, at Hyatt we are interested in YOU. At Hyatt, we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. In addition, we are looking for more people like this to join our friendly and professional team.

Now we are looking for a dynamic, outgoing, and enthusiastic – Housekeeping Team Leader with a strong background and experience in Housekeeping and rooms’ management to join our energetic, enthusiastic, and passionate team at Grand Hyatt Bali.

The Housekeeping Team Leader will be responsible for assisting in managing all functions related to the cleanliness of the hotel's guest rooms and floors and assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

As a Housekeeping Team Leader, you will be reporting to the Housekeeping Assistant Manager and below are some of the key responsibilities:

• Assist the Assistant Manager - in efficiently supervising the rooms area according to the established concept statement providing a courteous, professional, efficient and flexible service at all times.


• To ensure the cleanliness and maintenance of all housekeeping equipment, and schedule necessary preventive maintenance and repair work.


• To ensure that Housekeeping Attendants exercise proper discipline and courtesy in attending to guests needs and requests.


• To be constantly aware of the room status and to obtain maximum vacant rooms for sales.


• Handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to Assistant Manager if no immediate solution can be found and assure follow up with guests.

Qualifications

• Minimum of 1 year of solid experience as Housekeeping Team Leader in a large 5-star luxury hotel or resort.


• Diploma in Hospitality or other relevant fields. A Bachelor’s Degree is a plus


• Has a solid background of working in a high demand business environment.


• Has strong leadership skills, train and develop team, and is a role model.


• Eloquent in English communication in both written and spoken.


• Is well versed in working with Property Management System such as OPERA and other systems.


• Has proven track of working with timelines and targets.


• Highly conscientious and diligent.


• Excellent organizational and time management skills.

Miraval Berkshires Resort and Spa | Lenox , MA , US

Thompson Austin - 5th and Brazos | Austin , TX , US