Housekeeping Supervisor

Holiday Inn Resort Orlando Suites - Waterpark; Orlando (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive wages

Medical, Dental and Vision Health Ins.

Paid Time Off

401k Company Match

Free Basic Life Insurance

Travel Discounts

Commuter Transit and Parking Benefits

Employee Assistance and Wellness

Job summary

Holiday Inn Resort Orlando Suites - Waterpark is seeking a Housekeeping Supervisor to lead housekeeping teams, coach associates, and ensure guest satisfaction while maintaining brand standards and sustainability practices. The role includes training staff, scheduling, and coordinating with vendors as needed.

Responsibilities include screening applicants, supervising laundry when applicable, and ensuring safety with OSHA/MSDS guidelines.

Qualifications

• Train, schedule, coach and support associates per brand/hotel standards.
• Screen job applicants and hire new employees when needed.
• Train staff to clean rooms efficiently per established standards.
• Protect guest service scores and drive guest satisfaction through leadership.
• Supervise laundry employees when applicable.
• Prepare work schedules and ensure proper staffing levels.
• Follow EarthView sustainability guidelines and safety procedures.

Responsibilities

• Supervise housekeeping staff to meet brand and sustainability standards.
• Train, coach and support associates and ensure adherence to HHM values.
• Screen applicants and hire when necessary for housekeeping roles.
• Ensure rooms are cleaned efficiently and to standard.
• Monitor guest service scores and execute improvement plans.
• Maintain supplies and equipment; assist in cleaning as needed.
• Address performance and behavior concerns with staff or vendors.
• Schedule staff to align with occupancy and workload.
• Oversee laundry operations when applicable.
• Follow safety guidelines and MSDS/OSHA rules.

Skills

Coaching staff

Scheduling

Hiring support

Staff training

Guest service orientation

Safety compliance

Laundry supervision

Sustainability practices

Communication

OSHA awareness

Education

High School diploma

Tools

Cleaning equipment

Job description

Opportunity: Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Your Growth Path

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Your Focus

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

HHM Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It