Housekeeping Supervisor

Courtyard by Marriott Boston Brookline; Brookline (MA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Travel Discounts

Commuter Benefits

Wellness Program

Professional Development

Referral Bonus Program

Job summary

Courtyard by Marriott Boston Brookline is seeking a Housekeeping Supervisor to lead the housekeeping team in delivering exceptional guest services while upholding brand standards and sustainability practices.

You will train, schedule, and coach associates, screen applicants, and ensure rooms are cleaned efficiently. The role requires supervising staff, managing occupancy, and maintaining safety standards with a focus on guest satisfaction.

Qualifications

• Train, schedule, coach and support associates to meet brand and hotel standards.
• Screen applicants and hire new employees when needed.
• Ensure rooms are cleaned efficiently and to standard.

Responsibilities

• Supervise housekeeping staff to meet guest service and sustainability standards.
• Be aware of guest service scores and drive improvements.
• Prepare staff schedules and manage occupancy with vendors when needed.
• Assist in breakfast area as required.
• Maintain safety and MSDS/OSHA compliance.
• Support laundry operations if applicable.
• Address performance concerns with staff or vendors.
• Ensure overall guest satisfaction.

Skills

Training & coaching

Housekeeping experience

Supervisory experience

Education

High School Diploma

Job description

Opportunity: Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Your Growth Path

Executive Housekeeper – Front Office Manager – Assistant General Manager – General Manager

Your Focus

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background And Skills

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

HHM Benefits And Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

• Work schedule varies and may include working on holidays, and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It