Housekeeping Supervisor

SpringHill Suites Scranton Montage Mountain; Moosic (Lackawanna County); Sur place; USD 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive wages for full time and 1

Résumé du poste

SpringHill Suites Scranton Montage Mountain is seeking a Housekeeping Supervisor to lead and develop a team in delivering high guest room cleanliness and service standards. You will train, schedule, coach staff and ensure brand expectations are met while maintaining safety and sustainability practices.

In this role you will monitor guest satisfaction scores, assist in hiring, manage supplies, and support breakfast service as needed, while guarding guest comfort and operational efficiency in a

Qualifications

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

Responsabilités

• Train, schedule, coach and support associates to meet brand and hotel standards.
• Screen applicants and hire new employees where applicable.
• Train staff to clean rooms according to established standards or coordinate with vendors.
• Monitor guest service scores and drive improvements in satisfaction.
• Issue cleaning supplies and equipment to staff.
• Occasionally assist in cleaning rooms.
• Address associate performance and behavior concerns with HHM or vendors.
• Supervise laundry staff, if applicable.
• Prepare staff work schedules and ensure proper staffing levels.
• Follow EarthView sustainability guidelines and MSDS/OSHA safety standards.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction and perform other duties as requested.

Connaissances

Supervisory experience

Staff training

Guest service oriented

Safety compliance

Formation

High School diploma

Description du poste

Opportunity: Housekeeping Supervisor

Supervise housekeeping staff ensuring brand/hotel guest service and sustainability standards are met.

Your Growth Path

Executive Housekeeper - Front Office Manager - Assistant General Manager - General Manager

Your Focus

• Train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Screen job applicants, and hire new employees (in the event housekeeping associates are HHM employees.)
• Train staff to clean rooms in an efficient manner according to established standards or partner with external vendors to ensure staff is trained properly.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• On occasion, clean rooms or assist staff with cleaning rooms.
• Address associate performance and behavior concerns by either direct intervention with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM's EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Practice safe work habits and wear protective safety equipment.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Your Background and Skills

• High School diploma preferred.
• Previous housekeeping experience or equivalent training required.
• Previous supervisory responsibility preferred.

HHM Benefits and Perks

• Competitive wages for full time and part time opportunities
• Medical, Dental and Vision Health Insurance
• Paid Time Off
• 401k Company Match
• Free Basic Life Insurance
• Travel Discounts
• Commuter Transit and Commuter Parking Benefits
• Employee Assistance and Wellness Program
• Educational/Professional Development
• Referral Bonus Program

Work Environment and Context

Work schedule varies and may include working on holidays, and weekends.

Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, reaching, kneeling, bending.

What We Believe

People Are Our Capability - Hearts That Serve - Only Excellence - Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.